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IOServer Error Reference

IOSERVER1

Error Message: Internal Error.

Error Description: Druva internal error. Please refer to Job logs for details.

Error Resolution: Contact Support.

IOSERVER2

Error Message: Unknown Error.

Error Description: Druva unknown error.

Error Resolution: Contact Support.

IOSERVER3

Error Message: Out Of Memory.

Error Description: This error might occur if the Oracle source server is out-of-memory or out of other system resources.

Error Resolution: To resolve this error, reassign the memory based on the requirement.

IOSERVER4

Error Message: Operation canceled.

Error Description: This error might occur if the administrator cancels the request.

Error Resolution: To resolve this error, trigger a new request, if needed.

IOSERVER5

Error Message: Operation not permitted.

Error Description: This error might occur if the Hybrid Workloads agent does have administrative privileges to perform the operation.

Error Resolution: Contact Support.

IOSERVER6

Error Message: Dropped network connection.

Error Description: This error can occur if the client is disconnected after triggering the backup or restore operation due to:

  1. The network is not reachable.

  2. The network connection was lost because of the reset.

Error Resolution: To resolve the error, check the client network connection and re-trigger the backup or restore operation.

IOSERVER7

Error Message: Connection refused.

Error Description: This error might occur if the incoming network ports for communication have issues.

Error Resolution: Contact Support.

IOSERVER8

Error Message: IOServer I/O Error or no free disk space.

Error Description: This error might occur if there is no enough space on the disk for the restore operation.

Error Resolution: To resolve this error, ensure that the destination restore path has sufficient space.

IOSERVER9

Error Message: You do not have access rights to one or more files or folders.

Error Description: This error might occur if you do not have enough permissions to access the restore path.

Error Resolution: Ensure that you have enough permissions to the restore path.

IOSERVER10

Error Message: No such file or directory.

Error Description: This error might occur if the restore path is too long or does not exist.

Error Resolution: To resolve this error,

  1. Check if the restore path exists.

  2. Check if the file path is not too long (path limit is 259 characters for a normal path and 450 for unicode path).

IOSERVER15

Error Message: You do not have access rights to one or more files or folders.

Error Description: This error might occur if you do not have enough permissions to access the restore path.

Error Resolution: Ensure that you have enough permissions to the restore path.

IOSERVER35

Error Message: CloudAPI creation failed.

Error Description: CloudAPI creation failed.

Error Resolution: Contact Support.

IOSERVER36

Error Message: Storage commit failed.

Error Description: Storage commit failed.

Error Resolution: Contact Support.

IOSERVER37

Error Message: File close failed.

Error Description: File close failed.

Error Resolution: Contact Support.

IOSERVER40

Error Message: Error while getting or setting metadata, attributes, or flags on storage.

Error Description: Storage related errors.

Error Resolution: Contact Support.

IOSERVER41

Error Message: Failed to lookup files on storage.

Error Description: Could not locate files on the storage.

Error Resolution: Contact Support.

IOSERVER42

Error Message: Cannot perform incremental or archive log backup. Resync is flagged on storage.

Error Description: This error might occur if data gets corrupted during the last backup.

Error Resolution: Perform a full backup to create a baseline for subsequent incremental and archive log backups.

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