AZURE_FILES 1000
Error Message: Internal Error
Error Description: This is an internal error.
Error Resolution: Download job logs and contact Support.
AZURE_FILES 1030
Error Message: Failed to initiate backup due to misconfigured content rules
Error Description: Backup cannot start due to incorrect content rules configuration where all the folder specified does not exist.
Error Resolution:
Review content rules configuration.
Verify that file share names and specified content rule paths exists on the configured Azure File Share.
AZURE_FILES 1031
Error Message: No Files restored
Error Description: No data was restored during the restore operation. For example, the source list was empty.
Error Resolution:
Check if the source list for the restore operation is empty.
Check the missed files job logs and contact Support.
AZURE_FILES 1033
Error Message: Operation failed due to insufficient permissions
Error Description: Authorization failed during backup/restore operations.
Error Resolution:
Update tenant registration on the subscriptions page.
If issue persists, contact Support.
AZURE_FILES 1036
Error Message: Backup window expired
Error Description: The scheduled backup window expired before completion.
Error Resolution:
Increase the backup window duration in the backup policy.
Wait for backup to be triggered in the next window.
Trigger the job manually.
AZURE_FILES 1038
Error Message: Failed to initiate restore operation at alternate location due to invalid destination path
Error Description: The specified restore destination path is invalid.
Error Resolution:
Make sure that the target share is an SMB share. If issue still exists, contact support.
AZURE_FILES 1042
Error Message: Failed to get destination share properties
Error Description: Unable to retrieve properties of the destination file share (transient error, often retried).
Error Resolution:
Make sure that the target share is an SMB share and exists in the target storage account.
AZURE_FILES 1044
Error Message: Failed due to throttling from Azure services
Error Description: Azure Files service is throttling requests.
Error Resolution:
The system will automatically retry this operation.
Make sure you do not have overlapping backup schedules.
AZURE_FILES 2001
Error Message: Role assignment not found.
Error Description: This error occurs if the role assignment for the Druva service principal is not found or cannot be accessed.
Error Resolution:
Confirm that the role assignment name matches the role assignment in Azure and that the service principal still has the assignment at the subscription scope.
Verify that the service principal has permissions to perform the read operation.
AZURE_FILES 2002
Error Message: Resource group not found.
Error Description: This error occurs if the resource group is not found or cannot be accessed.
Error Resolution:
Verify the resource group name and the subscription.
Verify that the service principal has permissions to perform the read operation.
AZURE_FILES 2003
Error Message: User-assigned managed identity not found.
Error Description: This error occurs if the user-assigned managed identity is not found or cannot be accessed.
Error Resolution:
Check that the managed identity exists in the expected resource group.
Verify that the service principal has permissions to read the managed identity.
AZURE_FILES 2004
Error Message: Key Vault not found.
Error Description: This error occurs if the primary or secondary Key Vault is missing or cannot be accessed.
Error Resolution:
Verify that both the primary and secondary Key Vaults exist.
Verify that the service principal has permissions to read the Key Vault resources.
AZURE_FILES 2005
Error Message: Custom role definition not found.
Error Description: This error occurs if the custom role definition linked to the role assignment is not found or cannot be accessed.
Error Resolution:
Re-create or restore the Druva custom role.
Re-run onboarding so that the role definition and the role assignment stay in sync.
Verify that the service principal has permissions to perform the read operation.
AZURE_FILES 2006
Error Message: Authorization failed while reading the resource.
Error Description: This error occurs if Azure returns an authorization or forbidden error while Druva reads a resource during the pre-check.
Error Resolution:
Ensure that the service principal is assigned the RBAC roles required for the onboarding pre-check. The roles must provide sufficient permissions to read the resource group, managed identity, Key Vault, and role assignments. For more information, see permissions.
AZURE_FILES 2007
Error Message: Custom role is missing required permissions.
Error Description: This error occurs if the custom role exists but does not include the actions or data actions that the workload requires.
Error Resolution: Update the custom role with the permissions required to perform the pre-checks. For more information, see permissions.
AZURE_FILES 2008
Error Message: Azure custom role version is outdated.
Error Description: This error occurs if the configured Azure custom role version is older than the latest supported version.
Error Resolution: Upgrade the Azure custom role to the latest version by using the Update Tenant registration workflow.
AZURE_FILES 2012
Error Message: Azure Resource Manager (ARM) API request throttled.
Error Description: This error occurs if the Azure ARM API throttles requests while Druva runs the pre-checks.
Error Resolution: Wait for some time and retry the pre-checks.
AZURE_FILES 36983
If you encounter this error, see Troubleshoot Network Configuration Issues for Azure Storage Accounts.