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Error Message: You do not have access rights to one or more than one vmdk files of the VM.

Error Description: This error may occur:

If the port 902 is blocked on the ESXi, which is registered under vCenter, see <a href="https://knowledge.broadcom.com/external/article/418552/vm-backup-task-taking-a-long-time-to-com.html" rel="nofollow noopener noreferrer" target="_blank">VM backup task taking a long time to complete when using a dedicated interface for "vSphere Backup NFC"</a>.

If you do not have adequate permission. For more information, see <a href="https://help.druva.com/en/articles/8651116-required-vcenter-or-esxi-user-permissions-for-backup-restore-and-ova-deployment">Required user permissions.</a>

In case of vRDM, check if LUNs are present on VM and have proper permissions.

During backup and restore, if the connection between the backup proxy and the vCenter Server/ESXi host is disconnected.

If the Backup proxy VM is powered off and then powered on manually from ESXi host, the restore will fail if the restore mode isNBD.

- If the port 902 is blocked on the ESXi, which is registered under vCenter, see <a href="https://knowledge.broadcom.com/external/article/418552/vm-backup-task-taking-a-long-time-to-com.html" rel="nofollow noopener noreferrer" target="_blank">VM backup task taking a long time to complete when using a dedicated interface for "vSphere Backup NFC"</a>.
- If you do not have adequate permission. For more information, see <a href="https://help.druva.com/en/articles/8651116-required-vcenter-or-esxi-user-permissions-for-backup-restore-and-ova-deployment">Required user permissions.</a>
- In case of vRDM, check if LUNs are present on VM and have proper permissions.
- During backup and restore, if the connection between the backup proxy and the vCenter Server/ESXi host is disconnected.
- If the Backup proxy VM is powered off and then powered on manually from ESXi host, the restore will fail if the restore mode isNBD.

Connection between proxy and the vCenter/ESXi host exists

- You have the required permissions
- Connection between proxy and the vCenter/ESXi host exists
- Backup proxy is not powered off

Error Message: Phoenix Internal Error

Error Description: This is an internal error.

Error Resolution: Contact Support.

Error Description: This error may occur if backup or restore fails due to incompatibility between vCenter/ESXi 6.5 and Backup Proxies VDDK 5.5 <a href="https://help.druva.com/en/articles/8651116-required-vcenter-or-esxi-user-permissions-for-backup-restore-and-ova-deployment">.</a>

Error Message: Retryable VDDK exception occurred. Please retry backup/restore request again.

Error Description: This error may occur due to VDDK exception .

Error Resolution:Retry the operation.

Error Message: Phoenix InternalError

VMware VDDK Error Reference

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VMware VDDK Error Reference

VMWARE_VDDK1

VMWARE_VDDK2

VMWARE_VDDK3

VMWARE_VDDK4

VMWARE_VDDK5

VMWARE_VDDK6

VMWARE_VDDK65535