Enterprise Workloads Editions: ✅ Business | ✅ Enterprise | ✅ Elite
This topic contains information about the Hybrid Workloads agent configuration details, metadata, and log files.
Hybrid Workloads agent log files
The Hybrid Workloads agent log files contain details of backups that the Hybrid Workloads agent performs. After every backup, a new log file is created in the Phoenix<YYYY/MM/DD>-<timestamp>.log format. If Hybrid Workloads agent does not function as expected, you can share these log files with the Druva Support team.
📝 Note
Druva retains logs for the last 32 agent activities on each server.
Log location on Hyper-V hosts
You can find the Hybrid Workloads agent log files at the following locations:
Windows 2012 Server
For agent version prior to 7.0.0
C:\ProgramData\Phoenix\HYPERV\logs
For agent version 7.0.0 and laterC:\ProgramData\Druva\EnterpriseWorkloads\logs\controlservice\ControlService.logC:\ProgramData\Druva\EnterpriseWorkloads\logs\hyperv\hyperv.log
Log path
Base log path:
C:\ProgramData\Druva\EnterpriseWorkloads\logsBackup Job log path:
C:\ProgramData\Druva\EnterpriseWorkloads\logs\hyperv\backupRestore Job log path:
C:\ProgramData\Druva\EnterpriseWorkloads\logs\hyperv\restore
📝 Note
On Windows servers, Hybrid Workloads agent writes all logs to:
For agent version prior to 7.0.0
C:\Documents and Settings\All Users\Application Data\Phoenix.
For agent version 7.0.0 and later
C:\ProgramData\Druva\EnterpriseWorkloads\logs\controlservice\ControlService.logC:\ProgramData\Druva\EnterpriseWorkloads\logs\hyperv\hyperv.logC:\ProgramData\Druva\EnterpriseWorkloads\logs\hyperv\hyperv_agent.log
Hybrid Workloads agent configuration details
The Phoenix.cfg (for agent version prior to 7.0.0) / Config.yaml (for agent version 7.0.0 and later) file contains the configuration details that Hybrid Workloads agents require to communicate with Druva Cloud.
📝 Note
We recommend that you do not modify Phoenix.cfg (for agent version prior to 7.0.0) / Config.yaml (for agent version 7.0.0 and later) except when required. In scenarios where you must modify these configuration files, contact the Druva Support team for assistance.
Configuration details on Hyper-V servers
You can find the Hybrid Workloads agent configuration details at the following locations:
Windows 2012 Server
For agent version prior to 7.0.0
C:\ProgramData\Phoenix\HYPERV
For agent version 7.0.0 and laterC:\ProgramData\Druva\EnterpriseWorkloads\Config.yamlC:\ProgramData\Druva\EnterpriseWorkloads\hyperv\HyperVConfig.yamlC:\ProgramData\Druva\EnterpriseWorkloads
Hybrid Workloads agent services
On Windows servers, Hybrid Workloads agent Client Service manages backups and restores. The PhoenixCPH service on Windows servers ensures that the Hybrid Workloads agent Client Service is running.
📝 Note
If Hybrid Workloads agent stops working, PhoenixCPH (Windows) starts Hybrid Workloads agent.