This article applies to:
OS: Windows
Product edition: Phoenix
Overview
This article describes the procedure to enable and disable debug logging for a Hyper V host.
Enable debug logging
Open the Services console and stop Druva Phoenix Agent Client Service.
Open Task Manager and kill all Druva or Phoenix related processes.
Back up Phoenix.cfg from C:\ProgramData\Phoenix\HYPERV
Open Phoenix.cfg file in Notepad.
Look for DEBUGLEVEL flag and change the value from DEBUGLEVEL = 0 to DEBUGLEVEL = 9.
Save the changes.
Start Phoenix Agent Client Service and initiate the backup/restore job.
Disable debug logging
Open Services console and stop Druva Phoenix Agent Client Service.
Open Task Manager and kill all Druva or Phoenix related processes.
Take a backup of Phoenix.cfg from C:\ProgramData\Phoenix\HYPERV.
Open Phoenix.cfg file in Notepad.
Look for DEBUGLEVEL flag and change the value from DEBUGLEVEL = 9 to DEBUGLEVEL = 0.
Save the changes.
Start Phoenix Agent Client Service and initiate the backup/restore job.