This article lists the frequently asked questions related to a data backup or restore job.
Will my backups execute at the exact time specified in the Backup Definition?
The next scheduled backup job is checked once every 15 minutes to determine if the backup job should execute. If a previous backup is still running at this time, a new backup will not be started. The schedule is checked again in the next 15-minute interval to see if the previous backup is completed.
How can I configure a partial backup for an org?
We offer the ability to exclude objects and fields from backups. For additional record-level granularity, you can utilize Salesforce Roles or Sharing Rules of the Salesforce user account identified with your backup definition.
Can we identify which records changed between the two dates?
Yes. The user can specify a Comparison Snapshot in the Snapshot Details window to compare all records that were modified between two dates. For more information, see Compare and Restore Records.
Can we use the Druva APIs to download the full Druva Salesforce backup in a zip file?
No, you cannot directly download a full Salesforce backup as a .zip file using the Druva REST API.
Downloading full backups or specific objects must be done through the UI (Druva Console or Salesforce App):
Metadata Backups: You can download metadata components directly as a .zip file package, but this is done manually from the Salesforce App console under Data Sources > Salesforce > Data Backup > Metadata.
Data / Object Backups: From the Druva Console, administrators can navigate to SaaS Apps > Salesforce > Backup Definitions > Download Data, select a snapshot, choose the desired standard/custom objects, and initiate a download.