This topic lists the following Salesforce App-specific frequently asked questions.
Configuration FAQs
Which Salesforce platforms and cloud editions are supported?
For more information about the list of supported Salesforce platforms and cloud editions, see our Support Matrix.
Which application components does a Project include?
Projects help you to maintain the collection of all of the Restore & Seeding templates and users associated with one project in one place. You can create projects as per a specific use case or business requirement. For example, you can create a project containing sandbox seeding data templates for copying data between organizations.
For more information, see Projects.
Which application capabilities can I configure via Restore and Seeding?
Restore and Seeding enable you to selectively configure the data set for Data Copy (Sandbox Seeding) or Data Restore and apply any data transformations, validations, exclusions, and masking. Hence, Restore and Seeding templates help you to trace back the kind of restored data at a later date.
For more information, see Restore and Seeding Templates.
Can I select a different storage region (multi-geo support) to back up my Salesforce data?
The option to change regions is available with the Salesforce Elite Backup License and Sandbox Seeding License only.
For more information, see Licensing Information.
Can I change my storage region after creating a project?
No, you can’t change the storage region after creating a project. For further assistance, contact Support.
Druva Salesforce App FAQs
1. What if a user does not want to enable SSO and prefers using email/password login?
Existing users can continue using their current email and password credentials.
SSO enablement is optional for existing users and does not override old login credentials unless explicitly activated.
2. What happens to newly onboarded users?
Newly invited users are SSO-enabled by default.
Upon app launch, they are automatically authenticated using their Salesforce session (auto-login).
They will not see the traditional login screen.
3. Can an SSO-enabled user switch back to email/password login?
Yes, but this requires intervention via Druva Support.
Steps to switch from SSO to legacy login:
Contact Druva Support and request SSO disablement for the user.
Delete the user entry from CustomSettings Account in the Salesforce org.
Update the backend to mark SSO as disabled.
The user can then use the "Forgot Password" flow to set a new password.
Users can now log in with email and password going forward.
4. What happens if I try to send another invite to the same user with updated info (previous invite has been sent)?
If the original (incorrect) invite still exists in the system, You cannot send a new invite with the same email.
The system will block it, assuming the user is already invited.
You must first get the bad invite entry deleted via support intervention.
5. What happens if I try to invite a user who has already logged in to the Druva App?
If the user has already accepted an earlier invite and logged in, the Druva App will not allow the new invite to go through.
This is by design to prevent duplication and confusion in onboarding.
Next Steps:
Verify the user is already onboarded (check user list).
No need to resend invite, user can access the app directly.
If access issues persist despite prior onboarding, contact support for investigation.
License FAQs
My license displays Failed Auth for my organization. How can I rectify this?
To address this issue, you can re-authenticate an organization.
For more information, see Re-authenticate Organization Association.
Which Salesforce users does the Salesforce App consider as part of the license?
As part of the licensing association, the Salesforce App considers active users with Standard Salesforce user type. This user type also includes Salesforce Platform and Salesforce Platform One user licenses.
For more information, see Licensing Information.
I am not able to associate a different Salesforce production organization with the same license. How can I mitigate this issue?
You can associate a license to a different production organization only after completing 14 days of association with the current production organization.
For more information, see Authenticate Production Organization.
Backup FAQs
How can I configure High-Frequency backups?
You can configure High-Frequency backups using the High-Frequency backup scheduling option from the backup definition settings. This configuration performs a backup of your data more than once a day. For more information, see Backup Definition Settings.
High-frequency backups are available with the Salesforce Elite Backup License.
How can I include objects and fields that are excluded from the backup definition by default?
The Salesforce App excludes system objects from the backup by default. For a detailed list of the objects excluded from backup, see Understanding Backup Exclusions.
You can include excluded objects to your backups from the backup definition settings. For more information, see Backup Definition Settings.
Can I create multiple backup definitions for a single Salesforce organization?
Yes, you can create multiple backup definitions, which support full or partial backups for your Salesforce organization.
How can I configure a partial backup of my Salesforce data?
Partial backups enable you to back up the data set selectively. You can configure partial backups through the exclusion of certain objects and associated fields. You can also select the metadata for backup.
For more information, see Exclude Objects, Exclude Fields, and Metadata Backup.
Restore FAQs
How can I restore selective data?
You can restore specific records or metadata from a snapshot with or without comparing snapshots.
For more information, see Compare and Restore Records and Compare and Restore Metadata.
How can I restore child records to maintain object relationships?
When restoring records, you can specify the level of child records you want to restore. This restores the specified level of child records for this record.
For more information, see Compare and Restore Records.
Sandbox Seeding FAQs
Does the Salesforce App ensure the deduplication of data during Sandbox Seeding?
The Salesforce App ensures the deduplication of data through the usage of external IDs. The application determines if the record already exists on the destination org using external IDs. This prevents duplicate inserts by performing an update operation in place of an insert operation.
For more information, see External ID.