Restore Teams data
Updated over a week ago

License editions: To understand the applicable license editions, see Plans & Pricing.

Overview

In case of accidental deletion or malicious activities leading to data loss, you can retrieve or restore your lost data from inSync backups.

Microsoft API limitations

  • Restore of Wiki data under the Wiki tab within Microsoft Teams is not supported. Wiki data is restored within the SharePoint Online site at this location: Site contents> Teams Wiki data - as .mht files><Channel Name>.

  • You can restore Private Channel data (Files and Wiki) only if the associated SharePoint site exists. Conversations are restored in HTML format under the Files tab.

  • Team Private Channel restore (for Private Channel folder) is limited to ‘In-Place’ restore only. You cannot restore the Private Channel folder to another existing or new Team.

  • Insync backs up data from Shared Channels only when the Team hosting those channels is backed up. Shared channels from other teams are not included in the backup.

Workflow

Here's a basic workflow of Teams data restore:

Teams restore 1.png

Restore Location

An administrator can restore Teams' data using the inSync Management Console at the following locations based on the selection for restore:

  1. Restore to the same team: Restore data to the same team from which it was backed up.

  • If the same team does not exist in the Microsoft Teams app, a possible scenario wherein, the team was deleted after the backup, inSync creates a new team with the same Team name (along with its Settings and Channel data) within Microsoft Teams.

  • In inSync, both the deleted team and the new team with the same name co-exist and are listed on the inSync Management Console after discovery. Both of these teams listed have their own respective backup snapshots, which may differ.

    For example, if Team XYZ is deleted from the Microsoft Teams app after it was backed up by inSync, you can restore this team with the same name (Team XYZ) from inSync. After the restored team is discovered in the inSync Management Console, two Teams with similar names, Team XYZ, co-exist. Each of these Team XYZ has its own different snapshots based on the backups initiated for them.

2. Restore to a different team: You can restore the data using any one of the following ways:

  • Restore to another existing team: Restore one team's data to another existing team.

  • Restore to a new team: Create a new team in your Microsoft 365 tenant and restore data to this new team. The Restore to a different team option is available only for the following scenarios:

    • Full team restore (Settings and all Standard Channels)

    • Only Standard Channels (without Team Settings) restore

    • Only Team Settings (without Standard Channels) restore


      ❗ Important

      Because of Microsoft API limitations, Team Private Channel restore (for a Private Channel folder) is limited to ‘In-Place’ restore only. You cannot restore the Private Channel folder to another existing or new Team.


Restore Options

  • In-Place Restore: To restore and update the existing data with the data selected for restore.


    📝 Note

    For a successful In-Place Restore, ensure that the hierarchy of files/folder data within the inSync snapshot is exactly similar to the hierarchy of data within the existing Teams' Channel.


  • Restore as a Copy:

    • For Standard and Shared Channel: Restore to a new channel with name <channel_name>-INS-<count> at the root level.

    • For Files or folders (Standard and Shared Channel): Restore to a new folder with the name <inSync Restore datetimestamp> inside the channel.


      ❗ Important

      For the Private Channels folder selection, you can perform only In-Place restore. Restore as a Copy is not supported for Private Channels folder selection. However, you can perform Restore as a Copy if you have selected only the Files, Wiki, and Conversations data within a Private Channel.


      It is not supported to restore a Private Channel Site that has been permanently deleted or moved to a Microsoft 365 tenant recycle bin.


Restore considerations due to Group naming policy

When a restore is initiated, a group is created, and then the team is created. The Microsoft Groups API leverages the Microsoft 365 groups naming policy and the new team is created as per the naming policy.

For more information about the naming policy, see Microsoft 365 groups naming policy in the Microsoft documentation. Consider the following when you:

  • Restore to a new team

  • Restore a deleted team

The team will be created as per the group naming policy wherein if you are using:

  • Custom Blocked Words naming policy: The custom word that you have blocked in the naming policy will be appended with a three-digit randomly generated number when the new team is created. So the new team will be created with the name <blocked word><three digit number>. For example;

    • Word blocked in the naming policy: Sample

    • Original team name: Development Sample

    • Restored new team name: Development Sample123

For more information, see Custom block words in the Microsoft documentation.

  • Prefix-Suffix naming policy: The prefix or suffix you have defined in the naming policy will be appended to the new team. So the new team will be created with the name <Prefix>Name of the team<Suffix> .For example;

    • Prefix string: Company Name | Suffix string: Cost Code

    • Original team name: Development Sample

    • Restored new team name: CompanyNameDevelopment SampleCostCode


📝 Note

Considerations when restoring to a new or same team

  • The allowed special characters for team names are a-z, A-Z, 0-9, underscore (_), period (.), and hyphen (-).

  • Periods (.) are allowed only when surrounded by valid characters, for example, help.desk'.

  • If a team name contains only ‘..’ or ‘….’, the restored team name will be 'msteams_ timestamp', for example, 'msteams_1650882827'.

  • If a team name contains '.' at the start or end, it is trimmed out from both ends of the restored team name.

    • If the team name is '.teamname1, — the restored team name will be 'teamname1'

    • If the team name is 'teamname2.' — the restored team name will be 'teamname2'

    • If the team name is '.teamname3.' — the restored team name will be 'teamname3'

  • Ensure that the restored team has no more than 256 characters, or the restore will fail. If the team name contains more than 248 characters, the Restore to a new team option restores only metadata and does not restore the conversation and Team site.

Restore Teams' data

Prerequisite

Ensure the following:

  • The status of the Teams and the corresponding SharePoint sites must be Enabled in the inSync Management Console.

  • At least one successful backup is mandatory for the selected Teams metadata, Files, Wiki, and Conversations.

  • For successful Teams' restore, the corresponding SharePoint Online Site Collection must be configured for backup in the inSync Management Console.

Procedure

  1. On the Teams page, click the Team name that you want to restore.

  2. On the Team's Summary page, click Restore Data.

  3. On the Snapshot Viewer page, use the snapshot selector to select the snapshot from which you want to restore data.


    📝 Notes

    • If a Sharepoint Team Site or a Private Channel is quarantined, then the corresponding team's data is quarantined. You cannot perform a full restore on this quarantined team's data.

    • You cannot restore or download the data if the associated team site is quarantined.


  4. On the Snapshot Viewer page, from all the listed Teams' Settings and Channel lists, browse and select the Team Settings and/or Channel(s) that you want to restore.

  5. Click Restore.
    The Restore window appears based on the Team's component selected for restore - Full Team (Settings and all Channels), only Channels (without Team Settings, or only files or folders within Channel). See the Support matrix for restore.

  6. Use the Activity Stream option to view the details and download logs of completed restore activity.

Support matrix for restore

Here's a matrix that lists the supported restore types for Teams' data:

  • Scenario 1: Full Team (Team Settings and all Channels-Standard, Shared and Private)


    📝 Note:
    For Tabs, only In-Placerestore is supported.

    For the Private Channels folder, only In-Place restore is supported.


Restore Location

In-Place Restore

Restore as a Copy

Restore to the same team

Restore to another existing team

Restore to a new team

Restore Location

In-Place Restore

Restore as a Copy

Restore to the same team

Restore to another existing team

Restore to a new team

Restore Location

In-Place Restore

Restore as a Copy

Restore to the same team

Restore to another existing team

Restore to a new team

  • Scenario 4: Files folder



    📝 Note:
    For Tabs, only In-Placerestore is supported.


Restore Location

In-Place Restore

Restore as a Copy

Restore to the same team

Restore to another existing team

Restore to a new team

Restore Location

In-Place Restore

Restore as a Copy

Restore to the same team

Restore to another existing team

Restore to a new team

  • Scenario 6: Wiki folder



    📝 Note:
    For Tabs, only In-Placerestore is supported.


Restore Location

In-Place Restore

Restore as a Copy

Restore to the same team

Restore to another existing team

Restore to a new team

Restore Location

In-Place Restore

Restore as a Copy

Restore to the same team

Restore to another existing team

Restore to a new team

Restore Location

In-Place Restore

Restore as a Copy

Restore to the same team

Restore to another existing team

Restore to a new team

Restore Location

In-Place Restore

Restore as a Copy

Restore to the same team

Restore to another existing team

Restore to a new team

Restore Location

In-Place Restore

Restore as a Copy

Restore to the same team

Restore to another existing team

Restore to a new team

  • Scenario 11: Calendar

Restore Location

In-Place Restore

Restore as a Copy

Restore to the same team

Restore to another existing team

Restore to a new team

  • Scenario 12: Shared Channel



    📝 Note:
    For shared channels, document library settings restore is supported.


Restore Location

In-Place Restore

Restore as a Copy

Restore to the same team

Restore to another existing team

Restore to a new team

Scenario 1: Full Team Restore (Team Settings and all Channels selected)

Restore location: Restore to the same team

Restore Options: In-Place Restore
To restore and update the existing data within the same team with the data selected for restore. Click Restore to proceed.

Team Settings to restore: By default, Permissions are selected. To restore Members and Apps, select the corresponding checkbox.

Description

Adds the missing data and overwrites the existing same data within the same team with the data selected for restore.

Things to consider:

  • For Files and wiki restore:

    • If the File or Wiki exists in both the inSync snapshots and Microsoft Teams, then the File or Wiki within Microsoft Teams is replaced with the Files or Wiki selected for restore. For example, if there is a File A in the inSync snapshot and Microsoft Teams, File A in Microsoft Teams is replaced with the snapshot File A.

    • If a File or Wiki exists in Microsoft Teams but is not present in the inSync snapshots, inSync retains the existing File as is in Microsoft Teams. For example, say File B is present in Microsoft Teams but is not present in inSync snapshots. After In-place Restore, File B is retained as is in Microsoft Teams.

    • If a File or Wiki exists only in inSync snapshots, then, after In-place restore, inSync adds this file to Microsoft Teams. For example, if File C is not present in Microsoft Teams, it is added.

  • For Channel restore:

    • After In-Place Restore, for the channels that are permanently deleted from Microsoft Teams, a new channel is created with the same name.

Restore location: Restore to a different team


Use any one of the following options:

  1. Restore to another existing team: Enter the name of an existing team and click Next. On the confirmation pop-up, click Continue to proceed with the restore.


    📝Note:
    The Private Teams are displayed with a lock icon beside them. You can restore data from a Private Team to a Public Team and vice versa.


  2. Restore to a new team: Click Add New Team. In the Add a New Team pop-up, enter the Team name, Type (public or private), and Description (optional), and then click Add to create a new team in which you want to restore the selected data.

Restore Options: In-Place Restore / Restore to a new team
To restore and update the existing data within the same team with the data selected for restore. Click Restore to proceed.

Team Settings to restore: By default, Permissions are selected. To restore Members and Apps, select the corresponding checkbox.

Description

  • Restore to another existing team
    Restore Options: In-Place Restore

    Adds the missing data and overwrites and replaces the existing same data within the team with the data selected for restore.

  • Restore to a new team
    Restore Options: Restore as a New Team

    Creates a new team in the Microsoft 365 tenant with the data selected for restore after a successful restore.

Scenario 2: Only Team Settings (Permissions, Members, Apps, and Team Description)

Restore location: Restore to the same team

Restore Options: In-Place Restore
To restore and update the existing data within the same team with the data selected for restore. Click Restore to proceed.

Team Settings to restore: By default, Permissions are selected. To restore Members and Apps, select the corresponding checkbox.

Description

Adds the missing data and overwrites the existing Teams' settings data within the same Team with the data selected for restore.


📝Note:
Due to Microsoft API limitation, a member to owner transition is permitted. But, the owner to member transition is not permitted.


For example:

During the first backup cycle, A is an owner, and B is a member.

After the first backup, A is changed to a member and B to an owner. Now, if you perform a restore, restored data continues to show A as owner and B as a member.

Restore location: Restore to a different team


Use any one of the following options:

  1. Restore to another existing team: Enter the name of an existing team and click Next. On the confirmation pop-up, click Continue to proceed with the restore.


    📝Note:
    The Private Teams are displayed with a lock icon beside them. You can restore data from a Private Team to a Public Team and vice versa.


  2. Restore to a new team: Click Add New Team. In the Add a New Team pop-up, enter the Team name, Type (public or private), and Description (optional), and then click Add to create a new team in which you want to restore the selected data.

Restore Options: In-Place Restore / Restore to a new team
To restore and update the existing data within the same team with the data selected for restore. Click Restore to proceed.

Team Settings to restore: By default, Permissions are selected. To restore Members and Apps, select the corresponding checkbox.

  • Restore to another existing team
    Restore Options: In-Place Restore
    Adds the missing data and overwrites and replaces the existing same data within the team with the data selected for restore.


    📝Note*:*
    Due to Microsoft API limitation, a member to owner transition is permitted. But, the owner to member transition is not permitted.


  • Restore to a new team
    Restore Options: Restore as a New Team

    Creates a new team in the Microsoft 365 tenant with the data selected for restore after a successful restore.

Scenario 3: Entire Standard Channels' folder (Team Settings not selected)

Restore location: Restore to the same team

Restore Options:

  1. In-Place Restore: To restore and update the existing data within the same team with the data selected for restore. Click Restore to proceed.

  2. Restore as a Copy: A new channel with name <channel_name>-INS-<count> is created within the same Team in Microsoft Teams.

Description

  1. In-Place Restore
    Adds the missing data and overwrites the existing same Channel data with the Channel data selected for restore in the same team and its Files and Wiki data gets restored in the corresponding SharePoint Site.


    📝Note:
    After In-place Restore, for the Channels that are permanently deleted from Microsoft Teams, a new channel is created with the same name.



  2. Restore as a Copy:

    New <channel_name>-INS-<count> channel which contains all the backed up Files and Wiki data is created.

    • Files data: A new folder <inSync Restore datetimestamp> is also created within the corresponding SharePoint Site Collection>Documents><Channel Name> where this Channels' folder resides.

    • Wiki data: A new <inSync Restore datetimestamp> folder is also created within the corresponding SharePoint Site Collection>Site contents > Teams Wiki Data><Channel Name> where this Channels' folder resides.


      ❗ Important
      Wiki tab is not created in the Microsoft Teams app.


Restore location: Restore to a different team


Use any one of the following options:

  1. Restore to another existing team: Enter the name of an existing team and click Next. On the confirmation pop-up, click Continue to proceed with the restore.


    📝Note:
    You can restore data from a Private Team to Public Team and vice versa.


  2. Restore to a new team: Click Add New Team. In the Add a New Team pop-up, enter the Team name, Type (public or private), and Description (optional), and then click Add to create a new team in which you want to restore the selected data.

Restore Options: In-Place Restore / Restore to a new team
To restore and update the existing data within the same team with the data selected for restore. Click Restore to proceed.

Team Settings to restore: By default, Permissions are selected. To restore Members and Apps, select the corresponding checkbox.

  • Restore to another existing team
    Restore Options: You ​​​​​can perform an In-Place Restore and Restore as a Copy.

    • In-Place Restore: Adds the missing data and overwrites the existing same Channel data with the Channel data selected for restore in another team and its Files and Wiki data gets restored in the corresponding SharePoint Site.


      📝Note:
      After In-place Restore, for the Channels that are permanently deleted from Microsoft Teams, a new channel is created with the same name.


    • Restore as a Copy: New <channel_name>-INS-<count> channel which contains all the backed up Files and Wiki data is created

      • Files data: A new <inSync Restore datetimestamp> folder is also created within the corresponding SharePoint Site Collection>Documents><Channel Name> where this Channels' folder resides.

      • Wiki data: A new <inSync Restore datetimestamp> folder is also created within the corresponding SharePoint Site Collection>Site contents > Teams Wiki Data><Channel Name> where this Channels' folder resides.


        • ❗ Important
          Wiki tab is not created in the Microsoft Teams app.


  • Restore to a new team
    Restore Options: Restore as a New Team

    Creates a new team in the Microsoft 365 tenant with the data selected for restore after a successful restore.

Scenario 4: Entire Files folder within a Channel

Restore location: Restore to the same team

Restore Options:

  1. In-Place Restore: To restore and update the existing data within the same team with the data selected for restore. Click Restore to proceed.

  2. Restore as a Copy: A new folder <inSync Restore datetimestamp> is created under the Files tab of the same channel within the Team in Microsoft Teams.

Description

  1. In-Place Restore
    Adds the missing data and overwrites the existing Files' data within the Team with the Files' data selected for restore in Microsoft Teams and its corresponding SharePoint Site Collection > Documents><Channel Name>.

  2. Restore as a Copy:

    1. New <inSync Restore datetimestamp> folder that contains all the backed up files' data within the Files tab in Teams app.

    2. A new <inSync Restore datetimestamp> folder is also created within the corresponding SharePoint Site Collection>Documents><Channel Name> where this Channels' folder resides.

      For example, there is a Test Team with channel X > Files folder (Contains Files data).

      1. For Teams app: If you perform restore as a copy for this Files folder, post restore, new <inSync Restore datetimestamp> folder is created under the Files' tab of channel X within the Test Team.

      2. For SharePoint: A new <inSync Restore datetimestamp> folder is created within the SharePoint Site Collection>Documents><Channel X>.

Scenario 5: Specific files within the Files' folder

Restore location: Restore to the same team

Restore Options:

  1. In-Place Restore: To restore and update the existing data within the same team with the data selected for restore. Click Restore to proceed.

  2. Restore as a Copy: A new folder <inSync Restore datetimestamp> is created under the Files tab of the same channel within the Team in Microsoft Teams.

Description

  1. In-Place Restore
    Adds the missing data and overwrites the existing Files' data within the Team with the Files' data selected for restore in Microsoft Teams and its corresponding SharePoint Site Collection > Documents><Channel Name>.

  2. Restore as a Copy:

    1. New <inSync Restore datetimestamp> folder that contains all the backed up files' data within the Files tab in Teams app.

    2. A new <inSync Restore datetimestamp> folder is also created within the corresponding SharePoint Site Collection>Documents><Channel Name> where this Channels' folder resides.

Scenario 6: Entire Wiki folder within a Channel

Restore location: Restore to the same team

Restore Options:

  1. In-Place Restore: To the same channel within the Site contents> Teams Wiki data -as .mht files><Channel Name> within SharePoint Site from where the Wiki data was backed up.

  2. Restore as a Copy: A new <inSync Restore datetimestamp> folder is created under the same channel within the Site contents> Teams Wiki data - as .mht files within the SharePoint Site from where the wiki data was backed up.


    Important
    Due to Microsoft API limitations, the restoration of Wiki data under the Wiki tab within Microsoft Teams is not supported. Wiki data is restored only within the Site contents> Teams Wiki data - as .mht files><Channel Name>


Description

  1. In-Place Restore
    Adds the missing data and overwrites the existing wiki data with the data selected for restore in Site contents> Teams Wiki data - as .mht files><Channel Name> within SharePoint Site.

  2. Restore as a Copy
    A new <inSync Restore datetimestamp> folder is created under the same channel within the Site contents> Teams Wiki data - as .mht files><Channel Name> within SharePoint Site from where the wiki data was backed up.

Scenario 7: Specific Wiki files within the Wiki folder

Perform the actions mentioned in the table below as per your restore requirements.

Restore location: Restore to the same team

Restore Options:

  1. In-Place Restore: To the same channel within the Site contents> Teams Wiki data -as .mht files><Channel Name> within SharePoint Site from where the Wiki data was backed up.

  2. Restore as a Copy: A new <inSync Restore datetimestamp> folder is created under the same channel within the Site contents> Teams Wiki data - as .mht files within the SharePoint Site from where the wiki data was backed up.


    Important
    Due to Microsoft API limitations, the restoration of Wiki data under the Wiki tab within Microsoft Teams is not supported. Wiki data is restored only within the Site contents> Teams Wiki data - as .mht files><Channel Name>


Description

  1. In-Place Restore
    Adds the missing data and overwrites the existing wiki data with the data selected for restore in Site contents> Teams Wiki data - as .mht files><Channel Name> within SharePoint Site.

  2. Restore as a Copy
    A new <inSync Restore datetimestamp> folder is created under the same channel within the Site contents> Teams Wiki data - as .mht files><Channel Name> within SharePoint Site from where the wiki data was backed up.

Scenario 8: Entire Private Channel folder (Without Team's settings)

Restore location: Restore to the same team

Restore Options:

  1. In-Place Restore: To the same channel within the Site contents> Teams Wiki data -as .mht files><Channel Name> within SharePoint Site from where the Wiki data was backed up.

Description

  1. In-Place Restore
    Adds the missing data and overwrites the existing same Channel data with the Channel data selected for restore in the same team and its Files and Wiki data gets restored in the corresponding SharePoint Site.


    📝Note
    After In-place Restore, for the Channels that are permanently deleted from Microsoft Teams, a new channel is created with the same name.


Points to consider for Private Channel restore

  • In the case of Private Channels, you can restore only the Channel and its members if the same team exists in the Microsoft Teams app.

  • For a successful restore of Private Channels, ensure that you select the checkbox beside Members. By default, Permissions are selected.

  • The Private Teams are displayed with a lock icon beside them.

  • Entire Files or specific files, entire Wiki folders or specific Wiki files, and entire Conversations or specific conversation files under the Private Channels can be restored as a copy.

Scenario 9: Entire Tabs folder within a Channel

Restore location: Restore to the same team

Restore Options: In-Place Restore
To the same Channel from where the Channel data was backed up.

Description


In-Place Restore: To the same Channel from where the Channel data was backed up.

For In-Place Restore:

  • Tab ID exists: The existing tab gets updated with the selected backed up configuration.

  • Tab ID does not exist: A new tab gets created with the configuration backed up in inSync.

Scenario 10: Single or multiple specific Tabs within Tabs folder

Restore location: Restore to the same team

Restore Options: In-Place Restore
To the same Channel from where the Channel data was backed up.

Description


In-Place Restore: To the same Channel from where the Channel data was backed up.

For In-Place Restore:

  • Tab ID exists: The existing tab gets updated with the selected backed up configuration.

  • Tab ID does not exist: A new tab gets created with the configuration backed up in inSync.

Things to consider for Tabs restore

  • For third-party apps such as Trello, Evernote, etc, authentication is required wherein the administrator must log in to the app post-restore completion.

  • Restore of tabs fails if the file or link associated with the tab is deleted from Microsoft Teams. For example,

    • Restore of Document library tab fails if it is associated with a deleted SharePoint site.

    • OneNotetab: In-Place restore of OneNote tab fails for a team that has OneNote tab pointing to a section in another team.

  • The tabs restored to a different or new team continue to point to their original file, irrespective of the file location.

  • If the original tab is not present in the destination channel, every restore request creates a new tab. For example, you create a restore request for 3 tabs that are not present in the destination channel. When you perform an I n-Place restore for these tabs, 3 new tabs are created. If you repeat the restore action, 3 more new tabs will be created. i.e. Total 6 tabs are created.

  • When you restore a tab, all the underlying apps associated with the tab also get restored.

Scenario 12: Shared Channel

Restore location: Restore to the same team

Restore Options:

  1. In-Place Restore: To restore and update the existing data within the same team with the data selected for restore. Click Restore to proceed.

  2. Restore as a Copy: A new channel with name <channel_name>-INS-<count> is created within the same Team in Microsoft Teams.

Description

  1. In-Place Restore
    Adds the missing data and overwrites the existing same Channel data with the Channel data selected for restoration in the same team, and its Files and Wiki data get restored in the corresponding SharePoint Site.



    📝Note:
    After In-place Restore, for the Channels that are permanently deleted from Microsoft Teams, a new channel is created with the same name.


  2. Restore as a Copy:

    A new <channel_name>-INS-<count> , which contains all the backed up Files data, is created.

    • Files data: A new folder <inSync_Restore_datetimestamp> is also created within the corresponding Shared Channel Site>Documents where this Channels' folder resides.


      ❗ Important
      Wiki tab is not created in the Microsoft Teams app.


Restore location: Restore to a different team


Use any one of the following options:

  1. Restore to another existing team: Enter the name of an existing team and click Next. On the confirmation pop-up, click Continue to proceed with the restore.

  2. Restore to a new team: Click Add New Team. In the Add a New Team pop-up, enter the Team name, Type (public or private), and Description (optional), and then click Add to create a new team in which you want to restore the selected data.

  1. Restore to another existing team
    Restore Options: You ​​​​​can perform an In-Place Restore and Restore as a Copy.

    1. In-Place Restore: Adds the missing data and overwrites the existing same Channel data with the Channel data selected for restore in another team and its Files and Wiki data gets restored in the corresponding SharePoint Site.


      📝Note:
      After In-place Restore, for the Channels that are permanently deleted from Microsoft Teams, a new channel is created with the same name.


    2. Restore as a Copy: New <channel_name>-INS-<count> which contains all the backed up Files are created

      • Files data: A new folder <inSync_Restore_datetimestamp> is also created within the corresponding Shared Channel Site>Documents where this Channels' folder resides.


        ❗ Important
        Wiki tab is not created in the Microsoft Teams app.


  2. Restore to a new team
    Restore Options: Restore as a New Team

    Creates a new team in the Microsoft 365 tenant with the data selected for restore after a successful restore.

Points to consider for Shared Channel restore

  • Insync backs up data from Shared Channels only when the Team hosting those channels is backed up. Shared channels from other teams are not included in the backup.

  • When restoring from backup points created prior to the introduction of shared channel support, shared channels were backed up as standard channels. If such teams are deleted and a new restore operation is performed, these teams will be restored as standard channels following the current restore behavior. However, channel members will not be recovered in this process.

Restore Archived Team data


❗ Important

Due to Microsoft API limitations, you cannot backup Private Channels and Tabs (App info) for archived Teams.


Restore of Archived Teams data can be performed based on the state of Teams in inSync and Microsoft 365.

Scenario: The team is in an archived state in both inSync and Microsoft 365

You cannot restore archived Teams data using inSync. However, you can download the archived Teams data. Once the archived team is unarchived and the Team status changes to active within inSync, you can perform a restore. For more information on how to download Teams data, see Download Teams data.

Scenario: The team is in an archived state in Microsoft 365 and active in inSync


❗ Important

The state of the archived team changes in inSync only after at least one discovery cycle is initiated from inSync Management Console.


The following table provides details of the supported restore options for archived teams.

Restore Location

In-Place Restore

Restore as a Copy

Restore to the same team

Restore to another existing active team

Restore to another archived team

Recover Teams Conversations data in HTML format

Recovery of Conversations is useful in scenarios such as accidental deletion or corruption of messages in a Channel’s Conversation. It enables administrators to quickly provide the Channel members the required information for business continuity.

As an option, inSync provides administrators an option to recover the Teams Conversations in HTML format. The HTML file (generated by Druva) can be recovered in the Standard and Shared Channel in Microsoft Teams.

This HTML file can then be used to recover Conversations by administrators.


❗ Important

  • Currently, administrators can recover Conversations only within the Standard and Shared Channels in Microsoft Teams.

  • The HTML file (Druva generated) is also not a complete set of Conversations due to Microsoft API limitations.


The HTML file supports the following information in a Conversation:

  • Plain text

  • Text with an attachment

  • Meeting Attachment

  • Reference File

  • Reference File Preview

  • Hero Card

  • Thumbnail Card

  • Connector Card

Location of the HTML file

The HTML file is by default downloaded at the following location in Microsoft Teams -

(Channel Name) > Files tab > inSync Post Restore > (Conversations in individual .html files)

Procedure

  1. On the Teams page, click the Team name for which you want to restore conversations.

  2. On the Team's Summary page, click the Backups tab. From all the listed Teams' Settings and Channel list, browse and select the checkbox beside Name to select the entire Team's data (Team Settings and all Channels) for restore. You can also select a conversation folder or a specific conversation.

Full_Team_selection_oct3_marked.png

4. Use the snapshot selector to select the snapshot from which you want to restore data.

5. Click Restore. The Restore Location window appears. Select the restore location as per your requirement.

Restore_Location_Oct3_marked.jpg

6. The Restore Options window appears. Select the restore option as per your requirement.


📝 Note

Regardless of the selection of restore location and option, Conversations are available as HTML files under the Files tab inside the Channel of Microsoft Teams.


7. Click Restore to recover conversations data in HTML format (Druva generated) under the Files tab inside the Channel of Microsoft Teams.

After the recovery is complete, log in to Microsoft Teams to view a recovered conversation.

Procedure

  1. Go to Standard Channel > Files tab.

  2. Locate the <inSync Post Restore-> folder.

HTML in Files tab.png

3. Click the <inSync Post Restore-> folder to view the individual conversations .HTML files.

4. Click on the specific HTML file to view the details of conversations.

Conv_html_Sep18.png

❗ Important

If a channel has more than 10,000 conversations, then the HTML file is split into multiple files with a numeric sequential suffix (1,2, and so on). Each HTML file includes a maximum of 10,000 Conversations.


For Example: Channel ABC has 20,000 conversations. When you perform a restore of this ABC channel, there will be two HTML files created as follows:

  1. inSyncPost_<ID>_1.html (First 10,000 conversations)

  2. inSyncPost_<ID>_2.html (Subsequent 10,000 conversations

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