📝NOTE: The access to this feature is limited. To avail the feature, contact support.

Introduction

The Service Monitoring module is a centralized hub designed to provide real-time visibility into your data protection health and resource consumption. It empowers administrators to track backup compliance, identify critical storage/user violations, and manage notification rules across an entire environment from a single pane of glass.

Note: Data protection will not be monitored for deleted, expired, or suspended tenants.

Core Monitoring Components

The module is divided into two primary focus areas: Monitoring (real-time status) and Configuration (rule and alert management).

Monitoring

1. Overview Dashboard

The Overview provides a high-level executive snapshot of environment health through two main summaries:

Data Protection Violations: Tracks the health of your backups via Backup Success Rate, Consecutive Backup Failures and Recovery Point Objective (RPO). It breaks down violations by workload type (Enterprise vs. SaaS) and total impacted accounts.
Quota Violations: Monitors resource limits, categorizing alerts by Severity (Critical vs. Warning). This ensures you can proactively monitor storage or user limits before they impact operations.

2. Data Protection Violations

This section acts as the central command for troubleshooting backup issues.

Active Tab: Displays real-time failures, such as specific VMware or Oracle resources missing their RPO targets.
Archived/Resolved Tab: Allows for post-mortem analysis and historical trend tracking.
Granular Details: View specific account IDs, rule names, observed lag times, and the exact timestamps of the last update.

3. Quota Violations

This section acts as the central hub for monitoring resource consumption limits across different accounts and services.

Active Tab: Displays real-time quota breaches that require immediate attention.
Archived / Resolved Tab: Allows for post-mortem analysis of past violations and historical trend tracking of resource utilization over time.
Granular Details: Monitor specific account names, product modules, exceeded parameters (e.g., LTR Data Cloud Storage, Frontend Source Storage), exact quota vs. consumed values, and precise timestamps of when the violation was generated.

Configuration & Management

Tailor the monitoring engine to your organization's specific needs.

4. Data Protection Rules

You can define thresholds based on specific evaluation parameters—for example, specifying the number of permitted backup failures before an alert is triggered.

5. Quota Management

The Quota Management dashboard serves as your "source of truth" for resource limits across all managed accounts. Administrators can set specific quotas to trigger monitoring alerts, ensuring proactive operational oversight.