Overview
The Data Protection Customer Coverage Report audits the status of monitored versus unmonitored customers. It is designed to help administrators identify gaps in data coverage and ensure that protection rules are correctly configured across all environments.
Note: Data synchronization occurs periodically; new changes or updates will be reflected in the report within 6 hours.
Accessing the Report
To view the coverage details, follow these steps:
Log in to the Managed Service Center (MSC) console.
In the top navigation bar, click Reports.
Select Service Monitoring from the left-hand sidebar.
Click on Data Protection Customer Coverage.
Managing the Report
Report Summary: Field Descriptions
The table below describes each column in the report.
Fields | Description |
Customer Name | The name of the customer. |
Account Name | The internal account name used by Druva to identify the customer. |
Service Plan | The name of the service plan assigned to the customer. Note: This field applies only to MSC Provisioned customers and will display a dash (-) for Druva Provisioned customers. |
Product | The product category: Enterprise Workloads or SaaS Apps & Endpoints. |
Rule Name | The name assigned to the data protection rule. |
Rule Type | The metric being tracked: Recovery Point Objective, Backup Success Rate, or Consecutive Backup Failures. |
Duration | The time window defined for the rule. Note: Recovery Point Objective rules do not have a duration and will display N.A. |
Workloads Monitored | The specific workloads covered under the rule. |
Threshold | The specific performance limit set by the administrator. |
Customer Global ID | The unique global identifier assigned to the customer within the Druva platform. |
MSP Global ID | The unique identifier for MSP login. |
Product ID | A unique numerical identifier for the product category: 1 for Enterprise Workloads, 2 for SaaS Apps and Endpoints. |
Rule ID | The unique system identifier for the specific rule. |
Service Plan ID | The unique identifier for the service plan. Note: This field applies only to MSC Provisioned customers and will display -1 for Druva Provisioned customers. |
Important Logic & Constraints
To maintain report accuracy, please note the following system behaviors regarding how data is displayed or excluded:
Rule Configuration Gaps: If a customer has a valid product license but no configured or active monitoring rules (including cases where a rule was recently deleted), the Rule Type will display as "Not Applied." All associated fields, such as Duration and Threshold, will display a dash (-).
License & Tenant Exclusions: Customers are automatically excluded from this report if they do not have an active license, if their license was removed, or if the tenant has been deleted.
Disabled Rules: Only active monitoring rules are tracked; disabled rules will not be shown.
Actions
The following table lists the actions that you can perform on this report page-
Action | Description |
Add filter | Creates and applies filters to display customized report data. |
Rearrange column | Drag and drop column headers to change their order in the table. |
Manage Subscription | Create a subscription to receive the reports on schedule. |
Email Report | You can email the report as either an attachment or a link. |
Duplicate Report | You can duplicate the report and customize it as per your requirements.
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