📝NOTE: The access to this feature is limited. To avail the feature, contact support.
The Quota Violations dashboard provides a centralized view of all alerts generated when an account's resource consumption approaches or exceeds defined quota thresholds. Administrators can use this dashboard to track active and historical monitoring events, categorized by severity (Critical or Warning), for proactive operational oversight.
Dashboard Overview
The dashboard is split into two primary views to help you manage current and historical issues.
Active Tab: Displays ongoing violations that require immediate attention. It features a summary bar highlighting the total count of Critical and Warning events.
Archived/Resolved Tab: Houses historical data for tracking and auditing. This includes violations that have been automatically fixed (Resolved) or manually closed (Archived).
Note:
When clicking the Active Violations count and customer in the details modal, the redirected Active Violations page may display a different number of events than expected. Please refer to the data shown in the details modal for the most accurate information.
Violation Table Details
The main table provides granular data for each event:
Fields | Description |
Account Name | The customer entity associated with the violation. |
Product & Module | The specific service area (e.g., Enterprise Workloads, SaaS Apps). |
Parameter | The specific metric being tracked (e.g., Total Backup sets, FETB Usage, Active Users). |
Quota vs. Consumed | A direct comparison of the allowed limit versus current usage. |
Severity |
|
Managing Violations
You can take several actions to organize and address the data.
Filtering and Customization
Click the Filter icon to narrow down results by:
Time Period: Last 24 hours up to the last 30 days.
Parameter/Product: Focus on specific service types.
Severity: Toggle between Critical and Warning alerts.
Edit Columns: Use the gear icon to show or hide table columns like "Service Plan" or "Generated On."
Viewing Details
Selecting a violation and clicking View Details opens a side panel with:
Customer Details: Includes a direct link to the Tenant Console for immediate remediation.
Event Summary: Displays the exact timestamps for when the event was generated, resolved, or archived.
Resolution and Archiving
Violations move out of the "Active" state in two ways:
Automatic Resolution
When a customer’s usage falls back below the quota (e.g., deleting old backups or reducing user counts), the system marks the event as Resolved. The "Resolved On" date is recorded, and the state icon changes to a green checkmark.
Manual Archiving
If a violation is a known exception (e.g., a temporary migration project), you can manually archive it.
Select the event and click Archive.
Provide a Reason for Archiving (e.g., "Known maintenance" or "False positive").
Impact: Archiving disables automatic resolution for that specific event. Any future spikes will generate a brand-new violation.
Auto-Archiving
Events may be Auto Archived by the system if the underlying Quota settings are changed or if the parameter being monitored is removed from the service plan.