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Endpoints Users report for MSPs
Updated this week

Overview

As an administrator, you can keep track of users added, deleted, and preserved.

The combination of global customer ID, customer name, and account name gives you a powerful tool to identify customer-specific entries in a large dataset. Additionally, MSPs can leverage the service plan filter to tailor the report and focus on alerts specific to chosen service plans.


📝 Note

  • The MSC fetches data of reports within a maximum of 6 to 12 hours

  • It might take 24 to 48 hours for the data to appear in this report if a new customer or tenant is added to MSC.


To access the report:

Go to Managed Services Center (MSC) > Reports > Endpoints > Users Report


📝 Note
The report is displayed in Coordinated Universal Time (UTC).


The following table lists all the fields in the Users Report.

Field

Description

Global Customer ID

A Unique Universal Identifier for a customer

Customer Name

Name of the customer.

Account Name

Name by which Druva should identify the customer.
Note: Account name and customer may be the same for some customers if Admin has not selected the option Hide Customer Name from Druva while creating a new customer.

From Date

The start date of the monthly report.

To Date

The end date of the monthly report.

Total Users

The total number of users available in Endpoints.

Note: The Total Users include the total number of users preserved in Endpoints to date.

Total Preserved Users

The total number of users that are preserved in Endpoints to date.

Users Added

The number of users that are added to Endpoints.

Users Deleted

The number of users that are deleted from Endpoints.

Users Preserved

The number of users that are preserved in Endpoints.

Actions

The following table lists the actions that you can perform on this report page

Action

Description

Add filter

Creates filters to display the report based on the filter’s selection.

Rearrange column

Changes the order of the columns in the report details table. You can change the order of the columns in the table by dragging a column and dropping it to the required position within the table.

Manage Subscription

Create a subscription to receive the reports on schedule.

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