Skip to main content
Endpoints Last Backup Status Report for MSPs
Updated this week

Overview

The Last Backup Status report provides details of the last backup based on the filters selected. You can perform an analysis and take corrective actions based on the last backup status.

The combination of global customer ID, customer name, and account name gives you a powerful tool to identify specific entries in a large dataset. Additionally, MSPs can leverage the service plan filter to tailor the report and focus on alerts specific to chosen service plans.


📝 Note

  • The MSC fetches data of reports within a maximum of 6-12 hours

  • It might take 24 to 48 hours for the data to appear in this report if a new customer or tenant is added to MSC.


To access the report:

Go to Managed Services Center (MSC) > Reports > Endpoints > Last Backup Status Report


📝 Note
The report is displayed in Coordinated Universal Time (UTC).


The following table lists all the fields in the Last Backup Status Report

Field

Description

Global Customer ID

A Unique Universal Identifier for a customer

Customer Name

Name of the customer.

Account Name

Name by which Druva should identify the customer.
Note: Account name and customer may be the same for some customers if Admin has not selected the option Hide Customer Name from Druva while creating a new customer.

User Name

The name of the user.

User Email ID

The email address of the user.

Device

The name of the device registered for the user.

Profile

The profile that is assigned to the user.

Client Version

The version of inSync client installed on the user's device.

OS Platform

The name, version, and platform details of the OS running on the user device.

Device Status

The backup status of the device. For example, Enabled.

Start Time

The date and time on which the backup started.

End Time

The date and time on which the backup was completed.

Time Taken (minutes)

Displays the total time taken for the backup.

Files Backed Up

The number of files and folders that are backed up.

Files Missed

The number of files and folders that Endpoints was not able to back up.

Byte Transferred (MB)

The number of bytes transferred during backup.

Status

The status of the backup operation. A device can have the following backup statuses:

  • Backup Failed - Endpoints failed to back up the device data due to errors in the inSync client.

  • Never Backed Up - Endpoints never backed up the device data.

  • Backed Up With Errors - Endpoints was not successful in backing up the complete device data. For example, Endpoints missed to backup some files due to errors.

  • Backed Up Successfully - Endpoints successfully backed up the complete device data.

Note:

  • The displayed status is of the last ended backup (either successful or failed backup).

  • Backup Status is only updated when another backup ends (either successful or failed backup).

  • Endpoints does not update the Backup Status in case a backup is interrupted due to network failure, or when aborted by a user due to device shutdown or system restart during an ongoing backup.

Device Connectivity

Displays information about the device connectivity status - active or inactive.

Actions

The following table lists the actions that you can perform on this report page

Action

Description

Add filter

Creates filters to display the report based on the filter’s selection.

Rearrange column

Changes the order of the columns in the report details table. You can change the order of the columns in the table by dragging a column and dropping it to the required position within the table.

Manage Subscription

Create a subscription to receive the reports on schedule.

Did this answer your question?