The MSC portal provides the following roles for an administrator to manage customers and service plans:
MSP Administrator - This administrator can manage all tasks in the MSC portal.
Tenant Administrator - This administrator can manage the tasks only for the assigned tenants.
Read-only Administrator - This administrator has read-only access to limited pages in the MSC portal.
📝 Note
Currently, only the MSP Administrator role is enabled in the MSC portal.
The following table gives detailed information about various permissions allowed for different administrators.
Permissions | MSP Administrator | Tenant | Read-Only Administrator |
Service Plan Management |
|
|
|
View Service Plans | Yes | Yes | Yes |
New Service Plan Creation | Yes | No | No |
Edit Existing Service Plans | Yes | No | No |
Delete Service Plans | Yes | No | No |
Customer Management |
|
|
|
View Customer & details | Yes | Yes | Yes |
New Customer addition | Yes | No | No |
Edit Existing Customer | Yes | Yes | No |
Credit Consumption Tracking | Yes | Yes | Yes |
Service Level Management |
|
|
|
Jobs page | Yes | Yes | Yes |
Access to Tenant console | Yes | Yes | No |
Reports | Yes | Yes | Yes |
Settings | Yes | No | No |
Events |
|
|
|
Login Activities | Yes | No | Yes |
Audit Trail | Yes | No | Yes |
Subscription History | Yes | Yes | Yes |
Alerts |
|
|
|
View Alerts | Yes | No | No |
Subscribe to Alerts | Yes | No | No |