Integrated Mass Deployment Error Reference

Error Message: Error Code 17 - Server is not reachable

Error Description: Server is not reachable - network connectivity or configuration issue

Error Resolution: Verify network configuration or connection

Error Message: Error Code 22 - Invalid mass deployment token

Error Description: Invalid mass deployment token - token invalid or expired

Error Resolution: Generate new mass deployment token

Error Message: Error Code 34 - Dropped network connection

Error Description: Dropped network connection - connection established but dropped

Error Resolution: Verify network connection

Error Message: Error Code 95 - Authentication error

Error Description: Authentication error - token invalid or expired

Error Resolution: Generate new mass deployment token

Error Message: Error Code 106 - Device activation limit exceeded

Error Description: Device activation limit exceeded

Error Resolution: Check profile settings for device activation limits

Error Message: Error Code 110 - Security certificate not trusted by OS

Error Description: Security certificate not trusted by OS

Error Resolution: Contact Support

Error Message: Error Code 138 - AD Mapping does not exist

Error Description: AD Mapping does not exist

Error Resolution: Create AD mapping; ensure user belongs to correct AD group/OU

Error Message: Error Code 167 - Only first device allowed during mass deployment

Error Description: Only first device allowed during mass deployment

Error Resolution: Update configuration in IMD settings

Error Message: Error Code 168 - Common Name or UPN is invalid

Error Description: Common Name or UPN is invalid

Error Resolution: Set common name or UPN for user account

Error Message: Error Code 169 - Timeout for IMD

Error Description: Timeout for IMD - client did not activate in time

Error Resolution: Verify IMD parameters and re-run installation

Error Message: Error Code 170 - No active AD user sessions for IMD

Error Description: No active AD user sessions for IMD

Error Resolution: Check ACTIVATION_CHECK flag; wait for user logon or contact Support

Error Message: Error Code 171 - User already activated

Error Description: User already activated - multiple activation disabled

Error Resolution: Contact Support to update behavior

Error Message: Server security certificate is not trusted by inSync

Error Description: "Server security certificate is not trusted by inSync. do you want to use system's certificate store?" This appears when client connects through MITM proxy.

Error Resolution: User should click "Use system store's certificates" if MITM setup is legitimate. Otherwise, check for security attack. Note: If message appears for unrelated reasons, check for potential security attack.