About Cloud Upgrade
Druva ensures that its services are up-to-date through regular cloud updates. This provides access to the newest and most advanced features, regular resolution of bugs, and updated security measures.
Druva Cloud Upgrade Process
Druva performs a rolling upgrade or a staggered process of deployment across supported AWS and Azure regions. The upgrade is performed on a subset of the supported AWS and Azure regions at a time to align better with business work hours.
By adopting this approach, Druva aims to provide a smoother and more convenient experience for its customers.
Druva performs service upgrades separately in Asia-Pacific, Australia, and the rest of the world AWS and Azure regions.
Here is the Cloud Upgrade schedule -
Druva Services | APAC Regions* | Australia Region | Rest of the World Regions |
Endpoints & SaaS Apps | Every other Saturday, beginning February 25, 2023.
Time - 05:00 PM SGT or 09:00 AM UTC onwards
| Every other Friday, beginning September 18, 2026.
Time - 00:00 am AEST or 02:00 pm UTC onwards
| Every other Saturday, beginning March 04, 2023.
Time - 09:00 AM UTC or 01:00 AM PST onwards
|
Enterprise Workloads (also referred to as "Phoenix") | 1st and 3rd Monday of each month, beginning February 20, 2023.
Time - 10:00 PM SGT or 02:00 PM UTC onwards. | 2nd and 4th Thursday of each month, beginning September 25, 2026.
Time - Thursday, 12:00 AM AEST or Wednesday 02:00 PM UTC Onwards | 2nd and 4th Monday of each month, beginning February 27, 2023.
Time - 05:00 AM UTC onwards
Enterprise Workloads GovCloud
2nd and 4th Monday of each month. Time - 08:00 AM UTC onwards |
Cloud Platform & Cyber Resiliency | Every other Thursday, beginning February 25, 2023.
Time - 09:00 AM UTC or 05:00 PM SGT onwards
| Every other Tuesday, beginning September, 15th 2026.
Time - 03:00 pm AEST or 05:00 AM UTC onwards
| Every other Thursday, beginning March 04, 2023.
Time - 09:00 AM UTC or 01:00 AM PST onwards
|
*Some APAC customers may still continue to receive upgrades with AWS and Azure regions outside APAC.
❗ Important
NOTICE – AVAILABILITY OF SERVICES AND CHANGE IN SERVICE LEVEL AGREEMENT.
This communication serves as your notice of a change to the scheduled maintenance days and times for for inSync, Enterprise Workloads, and Enterprise Workloads GovCloud in your service level agreement with Druva, which is part of your customer agreement. By continuing to use the Druva Cloud services, you consent to the changes in Table 1 above to the “Category 1 – Scheduled Maintenance” days and times listed in your service level agreement, effective as of the date the change takes effect in your geographic region. All other terms and conditions will remain in full force and effect.