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Prerequisites to install eDiscovery Download Client
Updated over a week ago


You must be a Cloud administrator or a Legal Hold administrator to download data from inSync Cloud. Also, you should have access to the Legal Hold policy from which you want to download data.

For eDiscovery Download Client‌ installation, ensure that the resource meets the following requirements:

Hardware requirements

  • CPU: 2 GHz, 2 CPU cores

  • Minimum RAM: 1 GB

  • Minimum Disk Space: 10 GB

❗ Important

The eDiscovery Download Client requires this space for configuration files and other logs. You will need additional disk space depending on the size of the data that you want to download.

Software requirements

You can install the eDiscovery Download Client on the following operating systems:

  • Windows:

    • Windows 11

    • Windows 10 (64-bit)

    • Windows Server 2016, 2019, 2022

❗ Important

For Windows OS, you must have a version higher than Microsoft .Net 4.6.2 and Microsoft Edge runtime installed.

  • macOS:

    • macOS 14.0 (Sonoma)

    • macOS 13.0 (Ventura)

    • macOS 12(Monterey)

    • macOS 11(Big Sur)

For a detailed support matrix, see Support matrix for eDiscovery Download Client

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