Unable to create new AD/LDAP user mapping in Druva

This article describes an issue where administrators are unable to create new AD/LDAP user mappings in Druva.

When attempting to create a new AD/LDAP user mapping after installing the AD/LDAP connector, administrators may encounter the following error:

“Failed ad AD connector plugin, Detail: Username or password is empty at ADConnector”

This issue arises when the AD connector is not fully configured. If the username and password fields under Manage AD Account are left blank after installing the connector, Druva cannot create the mapping since it lacks the required privileges to fetch users from the AD/LDAP server.

After installing and registering the AD connector, go to Manage AD Account and enter your local AD/LDAP credentials. Once configured, Druva will be able to successfully create user mappings.