📝NOTE: The access to this feature is limited. To avail the feature, contact support.
If you have integrated your MSP console with ConnectWise, Service Monitoring system alerts will automatically sync to generate corresponding tickets within your ConnectWise PSA environment.
Note: Applicable only to quota violations.
Tickets are dynamically managed based on the following violation lifecycle events:
Alert Created: A ticket is automatically generated in ConnectWise PSA the moment a data protection rule threshold is breached and a violation occurs.
Alert Updated: When an alert is Resolved or Archived (auto/ manual), the corresponding ConnectWise ticket updates automatically. The ticket's status changes based on the configurations set by the administrator under the ConnectWise Ticket Update Settings in the MSP console.