Overview
There are a few situations in insync where the sync client may get interrupted due to various environmental reasons, such as client crash, network issues, disk read-write, memory and other system issues. A few of the common problems are:
Insync client getting crashed or not responding.
Backups are getting terminated due to Hardware failures.
Long-running backups terminating due to system log-off or unforeseen Shutdown and OS updates and Network issues.
In such cases, you may want to share the event logs with Druva Support. Below are the steps via which you can export the event logs and share them with them.
What are Application logs?
Application logs are records generated by software applications that provide detailed information about the application's behaviour and performance. They are essential for monitoring, diagnosing, and troubleshooting issues within an application. They help developers and system administrators understand how an application functions, identify problems and ensure that the software is running smoothly.
What are system logs?
System logs in Windows are records that provide detailed information about the operating system's activities, events, and status. These logs are crucial for troubleshooting, performance monitoring, and system management. Each log entry typically includes a timestamp, event source, event ID, and a description of the event. By analyzing these logs, administrators can diagnose issues, track system performance, and ensure the overall health and security of the Windows operating system.
How to Export the System, Application and Security Logs
Export as TXT
Click on the start button and open Event Viewer: (Run → eventvwr.msc).
Locate the System and Application logs.
Select the logs by right-clicking on them and select "Save All Events As".
Enter a file name that describes the log type and the machine it was exported from and save it as a .txt (Text format) file from the drop down.
Export as CSV
CSV (Comma Separated Value) file from the drop down.
Archive all the logs from Windows in a zip file
Navigate to C:\Windows\System32\winevt\Logs
Archive (ZIP\7z\RAR) the entire contents of the Logs folder.