Overview
This article provides instructions on creating a support case via Dru Assist (a new AI-driven customer support agent). To read more about Dru Assist, please click here
Please note that you need access to Druva Console OR Support Portal to leverage Dru Assist.
Procedure title
Login to Druva Management Console
Click on the Chat Bubble Icon (At the right bottom corner)
Explore the available options:
Send us a Message
Druva Cloud Status
Search for help
New Feature Information
Click on Send us a Message Button and you will be able to interact with Dru Assist
Key offerings of Dru Assist that you can leverage:
Quick responses: Get instant answers to your product configuration, administrations and troubleshooting inquiries.
Guided Troubleshooting: Hassle-free troubleshooting experience with AI-guided conversations.
Personalized Experience: Get tailored answers and recommendations for an enriched experience.
Seamless Support: Explore our comprehensive help center or connect to our incredible Support team instantly if needed.