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How to create case via Dru Assist (new AI-driven customer support agent)
How to create case via Dru Assist (new AI-driven customer support agent)
Updated this week

Overview

This article provides instructions on creating a support case via Dru Assist (a new AI-driven customer support agent). To read more about Dru Assist, please click here

Please note that you need access to Druva Console OR Support Portal to leverage Dru Assist.

Procedure title

  1. Login to Druva Management Console

  2. Click on the Chat Bubble Icon (At the right bottom corner)

  3. Explore the available options:

    1. Send us a Message

    2. Druva Cloud Status

    3. Search for help

    4. New Feature Information

  4. Click on Send us a Message Button and you will be able to interact with Dru Assist

    Key offerings of Dru Assist that you can leverage:

    • Quick responses: Get instant answers to your product configuration, administrations and troubleshooting inquiries.

    • Guided Troubleshooting: Hassle-free troubleshooting experience with AI-guided conversations.

    • Personalized Experience: Get tailored answers and recommendations for an enriched experience.

    • Seamless Support: Explore our comprehensive help center or connect to our incredible Support team instantly if needed.

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