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Dru Assist FAQs

This article answers frequently asked questions around Dru Assist.

Updated over a week ago

What does Dru Assist do?

Dru Assist utilizes AI capabilities, including advanced language models, to automatically and instantly address customer support queries with conversational responses sourced from Druva's knowledge base.

📝 Dru Assist provides responses to the best of its abilities, but we recommend that you also read through the source help article that Dru provides for every response.

Where can I read Druva's applicable AI terms?

Review Druva’s AI terms here and Druva’s Privacy Policy here.

How Dru Assist Can Help?

  • Instant Answers: Get immediate solutions to your product and service inquiries.

  • Guided Troubleshooting: Resolve issues seamlessly with guided conversations.

  • Personalized Insights: Unlock tailored recommendations to maximize your Druva experience.

  • Seamless Support: Connect directly with our incredible Support team if needed.

Where can I access Dru Assist?

Dru Assist is a click away in the Druva Management Console. Check out our 60-second video.

Why can’t I see Dru Assist in my console yet?

Dru Assist is being gradually rolled out to users in phases. If you don’t see Dru Assist in your Druva Management Console, your account will receive access in an upcoming phase. We appreciate your patience. You will receive a notification once Dru Assist is available to you.

Apart from Dru Assist, what other support services are available?

Easily self-serve through our detailed help center or, at any point, choose to connect directly with our support team for personalized assistance.

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