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Alert History Report for MSPs
Updated over 3 months ago

Overview

As an MSP, the severity levels included in your reports are crucial for prioritizing incident response. These levels act as an indicator of the seriousness of an issue, allowing you to determine the urgency of addressing it.

The monitoring tools generate alerts to notify Hybrid Workloads administrators of changes, high-risk actions, or failures in the environment. All of these details and actions are captured in the Alert History report. The Alert History report provides alert details based on their severities and types in a tabular representation

The combination of global customer ID, customer name, and account name provides a powerful tool for identifying specific entries in a large dataset.

There are a few quick filters that you can use to filter out the data quickly based on specific requirements such as service plan and customer name. The use of quick filters enhances the usability of the reports and provides more targeted insights. The following table lists details of the quick filters.

Quick Filter

Description

Service plan

Use this filter to view data based on specific service plans. Select one or more plans from the dropdown list to narrow down your results.

Customer Name

Use this filter to view data for a specific customer. Start typing the customer's name and select the matching entry from the autocomplete list.


📝 Note

  • The MSC fetches data of reports within a maximum of 6 to12 hours

  • It might take 24 to 48 hours for the data to appear in this report if a new customer or tenant is added to MSC.


To access the report:

Go to Managed Services Center (MSC) > Reports > Hybrid Workloads > Alert History Report.


📝 Note
The report is displayed in Coordinated Universal Time (UTC).


The following table lists the fields in the Alert History Report.

Field

Description

Global Customer ID

A Unique Universal Identifier for a customer.

Customer Name

Name of the customer.

Account Name

Name by which Druva should identify the customer.
Note: Account name and customer may be the same for some customers if Admin has not selected the option Hide Customer Name from Druva while creating a new customer.

Alert Type

The type of the alert that occurred. For example, Jobs.

Severity

The impact that occurred for a resource or entity. For example, Critical, Info, Warning and others.

Description

The details of the generated alert. For example, Backup Failed.

Target

The entity where the alert first occurred.

For example, the Azure VM name displays here for Azure-specific Alerts.

Generated On

The date and time when the alert first occurred.

Organization

The name of the organization in which the workload is configured.

Resolved

Status of alerts whether it is resolved or not.

Actions

The following table lists the actions that you can perform on this report page

Action

Description

Add filter

Creates filters to display the report based on the filter’s selection.

Rearrange column

Changes the order of the columns in the alert history reports details table. You can change the order of the columns in the table by dragging a column and dropping it to the required position within the table.

Manage Subscription

Create a subscription to receive the reports on schedule.

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