Overview
This report provides a comprehensive view of historical alerts generated within your customers’ Google Workspace environment. It allows you to monitor potential issues, identify trends, and ensure the health of your Workspace deployment. The severity included in your reports is crucial for prioritizing incident response. That severity acts as an indicator of the seriousness of an issue, allowing you to determine the urgency of addressing it.
The combination of global customer ID, customer name, and account name provides a powerful tool for identifying specific entries in a large dataset.
There are a few quick filters that you can use to filter out the data quickly based on specific requirements such as service plan and customer name. The use of quick filters enhances the usability of the reports and provides more targeted insights. The following table lists details of the quick filters.
Quick Filter | Description |
Service plan | Use this filter to view data based on specific service plans. Select one or more plans from the dropdown list to narrow down your results. |
Customer Name | Use this filter to view data for a specific customer. Start typing the customer's name and select the matching entry from the autocomplete list. |
📝Note:
The MSC fetches data of reports within a maximum of 6-12 hours
It might take 24 to 48 hours for the data to appear in this report if a new customer or tenant is added to MSC.
To access the report:
Go to Managed Services Center (MSC) > Reports > Google Workspace> Alert Report
The following table lists the fields in the Alert Report
Field | Description |
Global Customer ID | A Unique Universal Identifier for a customer |
Customer Name | Name of the customer. |
Account Name | Name by which Druva should identify the customer.
Note: Account name and customer may be the same for some customers if Admin has not selected the option Hide Customer Name from Druva while creating a new customer.
|
Entity | The name of the workload of the user. |
Alert Details | The details of the generated alert. For example, Backup Failed. |
Severity | The impact that occurred for a resource or entity. For example, Critical, Info, Warning and others. |
First Occurrence | The date and time when the alert first occurred. |
Last Occurrence | The date and time when the alert last occurred. |
Active | Status of alerts whether it is active or not. |
Actions
The following table lists the actions that you can perform on this report page
Action | Description |
Add filter | Creates filters to display the report based on the filter’s selection. |
Rearrange column | Changes the order of the columns in the alert details table. You can change the order of the columns in the table by dragging a column and dropping it to the required position within the table. |
Manage Subscription | Create a subscription to receive the reports on schedule. |