Skip to main content
All CollectionsKnowledge BaseEnterprise WorkloadsTroubleshooting - Enterprise Workloads
VM backups failing with INTERNAL65535 due to ESX host is not licensed
VM backups failing with INTERNAL65535 due to ESX host is not licensed
Updated over a week ago

Problem description

VM backups failing with Error: INTERNAL65535

Cause

ESX host is not licensed

Traceback

level=error ts=2024-02-20T13:39:59.3110452Z filename=ovf.go:132 Method=DeployOVF Message="Failed at ImportVApp" ErrorMessage="ServerFaultCode: Current license or ESXi version prohibits execution of the requested operation." stack="goroutine 1 [running]:\nruntime/debug.Stack()\n\tC:/goboringssl/src/runtime/debug/stack.go:24 +0x65\ngit.druva.org/phoenixdev/falcon/pkg/logger.(*fileLogger).Error(0xc000e89640,

Resolution

Check if vStorage APIs are installed in ESX Host.

  1. Log in to vSphere Client or ESX/ESXi host:

  2. Open the vSphere Client or connect to the ESX/ESXi host through your preferred method.

  3. Highlight the ESX/ESXi Host:

  4. Navigate to the inventory and highlight the specific ESX/ESXi host you want to check.

  5. Access Configuration Tab:

  6. Click on the "Configuration" tab at the top of the vSphere Client interface.

  7. Check Licensed Features for vStorage APIs:

    • In the "Licensed Features" section, locate and verify whether vStorage APIs are enabled.


๐Ÿ“ Note
โ€‹ NOTE

  • If the ESX/ESXi host is not licensed for these options please contact VMware to obtain the vStorage APIs license.

  • Virtual Machines can be protected by File Server Workload Option by installing Phoenix Agent on the Servers if the vStorage APIs license is not currently enabled.


Did this answer your question?