Log in to the Oracle Server.

Open the terminal with Admin rights and Stop the Phoenix Agent service using the command:
​Agent Version 6.x.x:​​ /etc/init.d/PhoenixOracle stop​
​Agent Version 7.x.x: service Druva-EnterpriseWorkloads stop

Verify if any Phoenix processes are still running. If any process is still found running, kill the process with the following command:
​​Agent Version 6.x.x: ps -ef | grep -i PhoenixOracle
​Agent Version 7.x.x: ps -ef | grep -i EnterpriseWorkloads
​Kill -9 <process id>

Take a backup of the Configuration File
​Agent Version 6.x.x: Browse to /etc/Phoenix/ORACLE/ and take backup of Phoenix.cfg.
​Agent Version 7.x.x: Take the backup of the following 2 yml files:
​/etc/Druva/EnterpriseWorkloads/oracle/OraclePlugin.yml
​/etc/Druva/EnterpriseWorkloads/Config.yml

Open the file in VI editor and change the debug value from 0 to 9
​Agent Version 6.x.x: Open Phoenix.cfg in VI editor and change value of DEBUGLEVEL = 0 to DEBUGLEVEL = 9.
​Agent Version 7.x.x: Set debug_level to 9 in the following 2 yml files.
​/etc/Druva/EnterpriseWorkloads/oracle/OraclePlugin.yml
​/etc/Druva/EnterpriseWorkloads/Config.yml

Save-Quit the changes.

Start Phoenix Agent Client Service and initiate a backup/restore job.
​Agent Version 6.x.x: ​​/etc/init.d/PhoenixBackupStore start
​Agent Version 7.x.x: service Druva-EnterpriseWorkloads start

Login to the Oracle Server.

Open terminal with Admin rights and Stop the Phoenix Agent service using the command:
​Agent Version 6.x.x:​​ /etc/init.d/PhoenixOracle stop​
​Agent Version 7.x.x: service Druva-EnterpriseWorkloads stop

Verify if any Phoenix processes are still running. If any process is still found running, kill the process with the following command:
​​​​Agent Version 6.x.x: ps -ef | grep -i PhoenixOracle
​Agent Version 7.x.x: ps -ef | grep -i EnterpriseWorkloads

Take a backup of the Configuration File
​Agent Version 6.x.x: Browse to /etc/Phoenix/ORACLE/ and take backup of Phoenix.cfg.
​Agent Version 7.x.x: Take the backup of the following 2 yml files:
​/etc/Druva/EnterpriseWorkloads/oracle/OraclePlugin.yml
​/etc/Druva/EnterpriseWorkloads/Config.yml

Open the file in VI editor and change the debug value from 0 to 9
​Agent Version 6.x.x: Open Phoenix.cfg in VI editor and change value of DEBUGLEVEL = 9 to DEBUGLEVEL = 0.
​Agent Version 7.x.x: Set debug_level to 0 in the following 2 yml files.
/etc/Druva/EnterpriseWorkloads/oracle/OraclePlugin.yml
/etc/Druva/EnterpriseWorkloads/Config.yml

Save-Quit the changes.

Start Agent Client Service and initiate a backup/restore job.
​Agent Version 6.x.x: ​​/etc/init.d/PhoenixBackupStore start
​Agent Version 7.x.x: service Druva-EnterpriseWorkloads start

After the job completes or terminates, zip and upload the following files to the case:
​Agent Version 6.x.x: Zip of /var/log/PhoenixOracle and /var/log/Phoenix/crashdumps
​Agent Version 7.x.x: Zip of /var/log/Druva/EnterpriseWorkloads/

System logs from /var/log/syslog.

Job logs of the failed or terminated job.See also