π Note
βThis article applies to
OS: Linux
Product edition: Phoenix
Overview
This article describes the procedure to enable and disable debug logging for Phoenix backup proxy.
Enable debug logging for Phoenix backup proxy
Log in to the Druva Backup proxy with default username root and password.
Ensure there are no jobs running.
Stop the Phoenix Agent service on the backup proxy using the command:
/etc/init.d/Phoenix stopVerify if any Phoenix processes are still running.
ps -ef | grep -i PhoenixIf any process is still found running, kill the process with the following command:
kill -9 <process id>Go to to the below path
cd /etc/Phoenix/VMWARE
Edit Phoenix.cfg file using vi editor using below command:
vi Phoenix.cfg
Type β i β to activate insert mode
Change the value of DEBUGLEVEL from 0 to 9.
Type esc key followed by :wq to save and exit file.
Verify if value of Debug Level has changed to 9 using below command
cat Phoenix.cfg
Now, navigate to path using below command
cd /etc/Phoenix
Edit the vddk.cfg using below command
vi vddk.cfg
Type β i β to activate insert mode
Since the file is blank, enter the following details.
vixDiskLib.transport.LogLevel=6
vixDiskLib.nfc.LogLevel=4
Type esc key followed by :wq to save and exit file.
Verify the vddk.cfg using below command
cat vddk.cfg
Start the Phoenix Agent service on the backup proxy as follows:
/etc/init.d/Phoenix startRecreate the issue.
Provide the following directory to Druva technical support.
/var/log/Phoenix
/tmp/vmware-root
These steps will enable debug mode logging for Phoenix backup proxy.
Disable debug logging for Phoenix backup proxy
Log in to the Druva Backup proxy with default username root and password.
Ensure there are no jobs running.
Stop the Phoenix Agent service on the backup proxy using the command:
/etc/init.d/Phoenix stop
Verify if any Phoenix processes are still running.
ps -ef| grep -i Phoenix
If any process is still found running, kill the process with the following command:
kill -9 <process id>
Now cd /etc/Phoenix/VMWARE
Edit Phoenix.cfg file using vi editor using below command:
vi Phoenix.cfg
Type β i β to activate insert mode
Change the value of DEBUGLEVEL from 9 to 0.
Type esc key followed by :wq to save and exit file.
Verify if value of Debug Level has changed to 0 using below command
cat Phoenix.cfg
Now, navigate to path using below command
cd /etc/Phoenix
Edit the VDDK.cfg using below command
vi vddk.cfg
Type β i β to activate insert mode
Remove the below following details.
vixDiskLib.transport.LogLevel=6
vixDiskLib.nfc.LogLevel=4
Type esc key followed by :wq to save and exit file.
Verify the vddk.cfg using below command
cat vddk.cfg
Start the Phoenix Agent service on the backup proxy as follows:
/etc/init.d/Phoenix start
These steps will disable debug mode logging for Phoenix backup proxy.