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How to enable or disable debug logging for Phoenix CloudCache

How to enable or disable debug logging for Phoenix CloudCache

Updated over 3 weeks ago

Overview

This article describes the procedure to enable and disable debug logging for Phoenix (Windows and Linux) CloudCache. Ensure there are no backup or restore jobs scheduled to run from CloudCache while performing the below steps. It is mandatory to cancel all jobs that are pointed to CloudCache for any tasks.

Enable debug logging for a Windows CloudCache

  1. Open Services console(services.msc) and stop Agent Client Service. ​​

    Agent Version 4.x.x: Hybrid Workloads Agent Client Service. ​​

    Agent Version 6.x.x: Druva-EnterpriseWorkloads Service

  2. Open Task Manager and kill all Druva or Phoenix related processes.

  3. Take a backup of the Configuration File ​​

    Agent Version 4.x.x: C:\ProgramData\PhoenixCloudCache\PhoenixCloudCache.cfg ​

    Agent Version 6.x.x: C:\ProgramData\Druva\EnterpriseWorkloads\Config.yaml

  4. Open the file in notepad and change the debug value from 0 to 9 ​

    Agent Version 4.x.x: change the value from DEBUGLEVEL = 0 to DEBUGLEVEL = 9 ​

    Agent Version 6.x.x: change the value from debug_level: 0 to debug_level: 9

  5. Save the changes.

  6. Then again Open Services console(services.msc) and start Agent Client Service. Agent Version 4.x.x: Hybrid Workloads Agent Client Service.

    Agent Version 6.x.x: Druva-EnterpriseWorkloads Service

  7. Initiate the backup or the restore job.

Disable debug logging for a Windows CloudCache

  1. Open Services console(services.msc) and stop Agent Client Service. ​​

    Agent Version 4.x.x: Hybrid Workloads Agent Client Service. ​​

    Agent Version 6.x.x: Druva-EnterpriseWorkloads Service

  2. Open Task Manager and kill all Druva or Phoenix related processes.

  3. Take a backup of the Configuration File ​​

    Agent Version 4.x.x: C:\ProgramData\PhoenixCloudCache\PhoenixCloudCache.cfg ​

    Agent Version 6.x.x: C:\ProgramData\Druva\EnterpriseWorkloads\Config.yaml

  4. Open the file in notepad and change the debug value from 9 to 0 ​

    Agent Version 4.x.x: change the value from DEBUGLEVEL=9 to DEBUGLEVEL=0 ​

    Agent Version 6.x.x: change the value from debug_level:9 to debug_level:0

  5. Save the changes.

  6. Then again Open Services console(services.msc) and start Agent Client Service. Agent Version 4.x.x: Hybrid Workloads Agent Client Service.

    Agent Version 6.x.x: Druva-EnterpriseWorkloads Service

  7. Initiate the backup or the restore job.

Enable debug logging for a Linux CloudCache

  1. Open the terminal and stop Agent Client Service.

    Agent Version 4.x.x: /etc/init.d/PhoenixCacheServer stop

    Agent Version 6.x.x: service Druva-EnterpriseWorkloads stop

  2. Verify if any Druva or Phoenix related processes.

    Agent Version 4.x.x: ps -ef| grep -i PhoenixCacheServer

    Agent Version 6.x.x: ps -ef | grep -i EnterpriseWorkloads

  3. If any process is still found running, kill the process with the following command:

    Kill -9 <process id>

  4. Take a backup of the Configuration File

    Agent Version 4.x.x: /etc/PhoenixCloudCache/PhoenixCloudCache.cfg

    Agent Version 6.x.x: /etc/Druva/EnterpriseWorkloads/Config.yaml

  5. Open the file in VI editor and change the debug value from 0 to 9

    Agent Version 4.x.x: change the value from DEBUGLEVEL = 0 to DEBUGLEVEL = 9

    Agent Version 6.x.x: change the value from debug_level: 0 to debug_level: 9

  6. Save the changes.

  7. Then again Open the terminal and start Agent Client Service. ​

    Agent Version 4.x.x: /etc/init.d/PhoenixCacheServer start

    Agent Version 6.x.x: service Druva-EnterpriseWorkloads start

  8. Initiate the backup or the restore job.

Disable debug logging for a Linux CloudCache

  1. Open the terminal and stop Agent Client Service.

    Agent Version 4.x.x: /etc/init.d/PhoenixCacheServer stop

    Agent Version 6.x.x: service Druva-EnterpriseWorkloads stop

  2. Verify if any Druva or Phoenix related processes.

    Agent Version 4.x.x: ps -ef| grep -i PhoenixCacheServer

    Agent Version 6.x.x: ps -ef | grep -i EnterpriseWorkloads

  3. If any process is still found running, kill the process with the following command:

    Kill -9 <process id>

  4. Take a backup of the Configuration File

    Agent Version 4.x.x: /etc/PhoenixCloudCache/PhoenixCloudCache.cfg

    Agent Version 6.x.x: /etc/Druva/EnterpriseWorkloads/Config.yaml

  5. Open the file in VI editor and change the debug value from 9 to 0

    Agent Version 4.x.x: change the value from DEBUGLEVEL = 9 to DEBUGLEVEL = 0

    Agent Version 6.x.x: change the value from debug_level: 0 to debug_level: 0

  6. Save the changes.

  7. Then again Open the terminal and start Agent Client Service. ​

    Agent Version 4.x.x: /etc/init.d/PhoenixCacheServer start

    Agent Version 6.x.x: service Druva-EnterpriseWorkloads start

  8. Initiate the backup or the restore job.

Collect the Logs from Linux server

After job completes or terminates then collect the below logs and zip in one folder

  1. Logs from server location:

    1. /var/log/Phoenix

    2. /var/log/messages

  2. Failed or Terminated Job Logs from Phoenix Management Console.

Collect the Logs from Windows server

After job completes or terminates then collect the below logs and zip in one folder

  1. Logs from server location:

    1. C:\ProgramData\Phoenix

    2. Windows Application and System event logs in the .evt or .evtx format.

  2. Failed or Terminated Job Logs from Phoenix Management Console.

Upload the Logs

  • If the zip/log file is below 4.5 MB then you can directly send us by attaching it to the email or uploading via support portal on the case.

  • Else, Go to https://upload.druva.com/

    • Enter the case number in the Ticket Number field.

    • Click Choose File and add the compressed files to upload.

    • Click Upload.

    • Notify the support engineer about the logs uploaded through Portal by responding to the ongoing support ticket.

See also:How to collect the detailed job logs - Druva Documentation

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