This article applies to:
Product edition: Phoenix
Overview
This article describes the procedure to enable and disable debug logging to troubleshoot the DRaaS issues.
Enable and disable debug logging for DRaaS
Enable debug logging
Login into the AWS proxy with user name "centos" and press enter when prompted for a password.
Go to the AWS Console > EC2 Console.
From the IPV4 Public IP field, copy the proxy server IP.
From the Key pair name field, see the key pair associated with the proxy server.
Using an SSH client (for example, Putty), connect to the proxy server.
Specify the hostname or IP.
Provide the key pair you had associated with the proxy server.
Login with default username (for centos proxy use username as "centos" or for ubuntu proxy use username as "ubuntu")and press enter when prompted for a password.
Elevate to root by running the following command:
sudo su -
Open the terminal with admin rights and stop the Phoenix Agent service using the following command:
/etc/init.d/Phoenix stop
Verify if any Phoenix processes are still running. If any process is still found running, kill the process with the following command:
ps -ef| grep -i Phoenix Kill -9 <process id>Browse to
/etc/Phoenix/DR/Phoenix.cfgand take backup of thePhoenix.cfgfile.Edit Phoenix.cfg file using vi editor using below command:
vi Phoenix.cfg
Type ‘ i ‘ to activate insert mode
Change the value of DEBUGLEVEL from 0 to 9.
Type esc key followed by :wq to save and exit file.
Verify if value of Debug Level has changed to 9 using below command
cat Phoenix.cfg
Save-Quit the changes.
Start Phoenix Agent Client Service and initiate a backup/restore job.
/etc/init.d/Phoenix start
Trigger the backup/restore job.
Disable debug logging
Login into the AWS proxy with user name "centos" and press enter when prompted for a password.
Go to the AWS Console > EC2 Console.
From the IPV4 Public IP field, copy the proxy server IP.
From the Key pair name field, see the key pair associated with the proxy server.
Using an SSH client (for example, Putty), connect to the proxy server.
Specify the hostname or IP.
Provide the key pair you had associated with the proxy server.
Login with default username (for centos proxy use username as "centos" or for ubuntu proxy use username as "ubuntu")and press enter when prompted for a password.
Elevate to root by running the following command:
sudo su -
Open the terminal with admin rights and stop the Phoenix Agent service using the following command:
/etc/init.d/Phoenix stop
Verify if any Phoenix processes are still running. If any process is still found running, kill the process with the following command:
ps -ef| grep -i Phoenix Kill -9 <process id>Browse to
/etc/Phoenix/DR/Phoenix.cfgand take backup of thePhoenix.cfgfile.Edit Phoenix.cfg file using vi editor using below command:
vi Phoenix.cfg
Type ‘ i ‘ to activate insert mode
Change the value of DEBUGLEVEL from 9 to 0.
Type esc key followed by :wq to save and exit file.
Verify if value of Debug Level has changed to 0 using below command
cat Phoenix.cfg
Save-Quit the changes.
Start Phoenix Agent Client Service and initiate a backup/restore job.
/etc/init.d/Phoenix start
Trigger the backup/restore job.
Upload files
After the job finishes or terminates, zip and upload following files to the case:
Zip of /
var/log/Phoenixfrom the AWS proxy.System logs from the AWS proxy
/var/log/messages.Job logs of the failed or terminated DRaaS job.
Output of VMImportChecker script (optional).
Create a directory in /home using the following command:
mkdir /home/DruvaLogs
Copy the log files using the following command:
cp -r /var/log/Phoenix /home/DruvaLogs
Change the permission of the copied files using the following command:
chmod -R 755 /home/DruvaLogs
Connect to the proxy using the WinSCP tool and copy /home/DruvaLog directory to your local machine.
Copy system logs /var/log/ messages.
Zip all the files and upload them to the required portal.