π Note
βThis article applies to
OS: Windows
Product edition: inSync On-Premise
Problem description
Mapping of a network drive fails when an inSync administrator or a legal hold administrator tries to map a network drive to access user data using WebDAV. The mapping fails with the following error after entering the credentials.
V
Cause
The error is displayed when inSync server is using a self-signed certificate.
Resolution
Perform the following steps on the destination to resolve the issue:
Open the WebDAV link in a browser.
Open Developer Tools on your browser using the F12 key.
Click the Security tab on the Developer Tools menu and click View certificate.
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βOn the Certificate page, click Details tab and click Copy To File.
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βClick Next on Certificate Export Wizard window.
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βSelect Base-64 encoded X.509 (.CER) and click Next.
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βSpecify the location to save the Certificate.cer file an and click Next.
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βClick Finish.
Double-click on the Certificate.crt file to open the certificate and click Install Certificate.
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βSelect Local Machine and click Next.
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βSelect Place all certificates in the following store and click Browse.
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βClick Next and Finish.
Delete the Certificate.crt file saved on your system.
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Lastly, perform the steps described under Access WebDav by using mapped network drive under Access legal hold data using WebDAV section.