š Note
āThis article applies to
OS: Mac, Windows, Linux
Product edition: inSync Cloud and On-Premises
Problem description
One of the most common error when several endpoint backups complete with error messages is āDatabase Error: database disk image is malformedā. The error is seen when inSync Client configuration files on the user device are corrupt. This article explains how you can resolve this issue.
Causes
Antivirus exclusion is not set for inSync folders on the user's system.
One or more databases on the user's system is corrupt.
Resolution
Exclude the inSync backup folders from the antivirus scan
Most antivirus programs lock the frequently accessed files to scan them. This may cause database corruption and result in this database error.
āCheck for issues related to NTFS disk in the event logs
If you notice NTFS disk-related entries in the event logs, contact your hardware vendor to get the disk issues addressed. Damaged or corrupt system files may prevent users from accessing their devices. Even sudden system shutdown due to power failure or a forced restart can result in corrupt files and make the system hard disk inaccessible.
Verification
Stop and again start the inSync services on inSync Client.
Test the backup. If the issue or error persists, contact Druva technical support for further assistance.