Summary
It is very important to exclude all the inSync directories from live anti-virus scan/on access scan. Most anti-virus applications may lock the frequently accessed files to scan them, which might cause database corruption.
When data is uploaded to data folder, references for actual data are stored under database files. If anti-virus locks database files, inSync server may not be able to update database files due to which some references might get lost. Hence it is recommended to exclude following directories & processes from anti-virus scan:
Configuration and Program Files folder:
inSync v5.3.1 and below:
Professional/Enterprise:
C:\inSyncServer4
C:\Program Files\Druva OR C:\Program Files (x86)\Druva
Private Cloud:
C:\inSyncCloud
C:\Program Files\Druva OR C:\Program Files (x86)\Druva
inSync v5.4 and above:
(Professional/Enterprise/PrivateCloud)
C:\ProgramData\Druva
C:\Program Files (x86)\Druva OR C:\Program Files\Druva
Storage folders:(Applicable for all versions/editions)
Storage Data folder
Storage Database folder
Storage Database log folder
Processes to be excluded:
inSync v5.3.1 and below:
(Professional/Enterprise)
inSyncBynamo.exe
inSyncMaster.exe
inSyncShareWebPanel.exe
inSyncShareWebPanelSVC.exe
inSyncSrvSPHwnet64.exe
inSyncStorageMaster.exe
inSyncWebPanel.exe
inSyncWebPanelSVC.exe
inSyncWorker.exe
inSync v5.4 onwards and all Private Cloud releases:
Master:
inSyncBynamo.exe
inSnycCMSPHwnet64.exe
inSyncConfigDBMonitor.exe
inSyncConfigDBServer.exe
inSyncConfigServer.exe
inSyncCPortal.exe
inSyncCPortalSVC.exe
inSyncCronServer.exe
inSyncNWorker.exe
inSyncStorageMaster.exe
inSyncServer.exe
inSyncSyncServerSVC.exe
inSyncWorker.exe
Storage Node:
inSyncNodeMasterSVC.exe
inSyncNodeMaster.exe
inSyncBynamo.exe
inSyncStorageMaster.exe
inSyncWorker.exe
For any queries, please contact us via Support Portal.