License editions: To understand the applicable license editions, see Plans & Pricing.
📝 Note
The article is applicable to inSync GovCloud customers only. For inSync customers, see, Administrator Provisioning using AD/LDAP.
Overview
To enable communication between your AD/LDAP and inSync, you must establish a secure connection between your AD/LDAP and the inSync cloud using the AD/LDAP Connector. inSync uses the AD/LDAP Connector only while authenticating and activating inSync Clients. Backups and restores from the end-user devices on which inSync Client is activated will work as usual, even if the computer on which you installed the AD/LDAP Connector is not available. This means that you do not need to ensure high availability (HA) for the AD/LDAP Connector.
To learn more, see About AD/LDAP Connector.
Install AD/LDAP Connector
Hardware Prerequisites
The following table lists the hardware prerequisites to install AD/LDAP Connector. The AD/LDAP Connector footprint is very low, which means that almost any hardware can support the AD/LDAP Connector.
Hardware | Minimum Requirements |
CPU | 1 GHz or faster |
RAM | 2 GB |
Disk Space | 16 GB |
Software Prerequisites
The following table lists the software prerequisites to install AD/LDAP Connector.
Software | Minimum Requirements |
Operating system | Windows
|
📝 Note
If you have installed the previous version of the AD/LDAP Connector on a 32-bit Windows computer, you cannot upgrade your AD/LDAP Connector. You must install and configure the latest AD/LDAP Connector.
Download Link
📝 Note
You can use AD/LDAP Connector to add and manage new users. You cannot use AD/LDAP Connector to manage existing users on inSync Cloud. Existing users will continue to use their inSync Cloud credentials and you have to manage these users manually.
Install AD/LDAP Connector
To install AD/LDAP Connector:
Double-click the installer. The installation wizard appears.
Enter the appropriate information on the wizard and complete the installation procedure.
Upgrade AD/LDAP Connector
To upgrade AD/LDAP Connector:
On the computer where you want to upgrade the AD/LDAP Connector and download the latest AD/LDAP Connector installer.
Double-click the installer. The installation wizard appears.
Enter the appropriate information on the wizard and complete the upgrade procedure.
The AD/LDAP Connector is upgraded and functional. You do not need to reconfigure the AD/LDAP Connector.
Uninstall old connector after upgrade
Once you upgrade your AD/LDAP connector, ensure that you uninstall your old connector from your device or your server.
❗ CRITICAL WARNING: Avoid Running Dual Connectors Simultaneously
When upgrading your AD/LDAP Connector, do not leave the old and new connector versions running at the same time.
Running a deprecated or unconfigured older version (e.g., v6.1.1) concurrently with a newer version (e.g., v1.0.0) will cause severe user synchronization issues. The outdated connector will conflict with the active sync process, resulting in failed user imports and system errors.
Post-Upgrade Best Practices:
Completely Remove Deprecated Connectors: Ensure the older version is fully uninstalled and its registration is removed from the Druva Cloud Settings dashboard.
Verify Configuration: Confirm that only the newly installed version is active and showing a Connected status.
Test Import Functionality: Run a manual sync test to ensure users are importing smoothly without throwing configuration errors.
Configure Alerts: Set up connection alert notifications immediately in the portal so your IT team is notified if the connector happens to disconnect or if an authentication failure occurs in the future.