Enterprise Workloads Editions: ✅ Business | ✅ Enterprise | ✅ Elite

This article explains the following steps while setting up Druva to backup your MS-SQL server:

Before you begin

Before you can set up Druva in your infrastructure, ensure that you have configured organizations and administrators. For more information, see Quick steps to set up Druva to back up databases.

Ensure that you read through the system requirements and prerequisites.

Download and install the Enterprise Workloads agent

Log in to the Management Console.
Select the workload from the Protect menu. Note that if the All Organizations menu is enabled, you have to first select an organization where you want to add the MS-SQL server and then select the workload.
The Get Started page is displayed if no SQL servers have been configured so far.

On the Get-Started page, click Register New Server.
If SQL servers have already been configured in your environment, you can register additional SQL servers, by clicking Register New Server from the Registered Servers page.
In the Register New Server dialog box, click Check Prerequisites to ensure that the MS-SQL server where you want to install the Enterprise Workloads agent meets the MS-SQL server requirements.
Under the Download and install agent on the server section, click Download. Copy the installable to the MS-SQL server if you didn't download the agent from a Management Console open on the MS-SQL server.

📝 Note
Using this Enterprise Workloads agent, you can protect File Servers, NAS, and Hyper-V workloads on a Windows Server or Linux Server. For more information, see Common agent installation and activation.
On the MS-SQL server, navigate to the location which has the Enterprise Workloads agent installer.
Double-click the Druva installer, and click Next.
Specify the Installation location and select the appropriate checkboxes:
1. (Optional) Desktop Shortcut: You can create a desktop shortcut for the Druva Enterprise Workloads Agent installation wizard.
2. (Optional) Enable Signature Verification: Selecting this option ensures the integrity and authenticity of binaries. It also prevents the execution of any altered binaries, thereby safeguarding against malicious modifications or tampering with.
Click Install.
After the installation completes, click Finish.

❗ Important

If you use the domain user account at the time of installing the agent, ensure that you create the domain user account credentials in the credential store and then use those credentials. Credentials stored in the Credential store persist through upgrades. For more information see Credential Store.

Command-line install

Execute the following command from the command prompt:

msiexec /i <path to Phoenix msi> /qn /quiet /log <path to log file>

msiexec /i <path to Enterprise workloads msi> /qn /quiet /log <path to log file>
OR
For example: msiexec.exe/i C:\Users\Administrator\Downloads\Phoenix-6.0.1-154609.msi /qn/quiet/log C:\Users\Administrator\Downloads

msiexec.exe/i C:\Users\Administrator\Downloads\EnterpriseWorkloads-UnifiedAgent-7.0.0-455423.msi /qn/quiet/log C:\Users\Administrator\Downloads(for agent version 7.0.0-455423 or later)

📝 Note
If you install the agent using the command line instruction, the agent is installed with the local system administrator account. You cannot provide the domain account credentials if you use this method.

Activate the Enterprise Workloads agent

After you install the Enterprise Workloads agent on a Windows server, you must activate it using the activation token that Druva generated at the time of registering servers. The token functions as a unique identifier and performs a one-time authentication of Enterprise Workloads agents. After authentication, Enterprise Workloads agents establish a persistent connection with Druva Cloud.

📝 Note
If your network infrastructure uses a Web proxy, you must configure it before activation. For more information, see Configure Web proxy.

In the Register New Server wizard, under the Activate Server for Backup section, select a valid activation token. An activation token can be used to activate up to 25 servers and expires in 7 days. If all activation tokens have expired, Druva creates a Default Activation Token automatically when you click Register New Server.
If you want to create a new token, perform the following tasks:
1. Click Generate New Token.
2. In the Generate Token dialog box, enter the following details, and click Generate.
- Token Label: Enter a unique label for the activation token.
- This token can activate: Enter the number of servers that can be activated using this token.
- This token expires in: Enter the number of days after which this token will expire.
- In the Generate Token dialog box, click Generate.
1. Select the newly generated token from the drop-down list under Activation Token.
  
  📝Note: Druva lists the activation token under Manage > Activation Tokens. For more information, see Manage activation tokens.
If you’re using the CLI to activate the agent, click Copy Command.
- On the MS-SQL server, open a CLI.
  
  📝 Note
  If you are using an agent older than version 6.0.1-154928, navigate toC:\Program Files\Druva\Phoenix Agent
- Paste the copied command and press Enter. You can also append the server name by editing the command:
  - For agent versions older than 7.0.0
    HybridWorkloadsAgent.exe fs-mssql activate -t <token> -n <ServerName>
    
    For Example: HybridWorkloadsAgent.exe fs-mssql activate -t 32931-228-1762-591132241ce4fb2e14fca792cbf532f4a2359eb0bf1b96f82211373ebea7c23b -n WIN-RFE3()
  - For agent versions 7.0.0 -7.0.2-526385
    EnterpriseWorkloadsAgent.exe fs-mssql activate -token <activation token> --ServerName <Server Name>
    
    For example: EnterpriseWorkloadsAgent.exe fs-mssql activate -token 32931-228-1762-591132241ce4fb2e14fca792cbf532f4a2359eb0bf1b96f82211373ebea7c23b -n WIN-RFE3
  - For agent versions 7.0.2-537022 and later
    EnterpriseWorkloadsAgent.exe mssql activate -token <activation token> --ServerName <Server Name>
    
    For example: EnterpriseWorkloadsAgent.exe mssql activate -token 32931-228-1762-591132241ce4fb2e14fca792cbf532f4a2359eb0bf1b96f82211373ebea7c23b -n WIN-RFE3
    
    📝 Notes:
    If you are using an agent older than version 6.0.1-154928, the following command can be used:
    PhoenixActivate <activation token> --ServerName <Server Name>
    
    For GovCloud:
  - For agent versions older than 7.0.0
    HybridWorkloadsAgent.exe fs-mssql activate -g -t <token> -n <ServerName>
    For example:
    HybridWorkloadsAgent.exe fs-mssql activate -g -t 32931-128-1762-591132241ce4fb2e14fca792cbf532f4a2359eb0bf1b96f82211373ebea7c23b -n WIN-REFTY
  - For agent versions 7.0.0 -7.0.2-526385
    activate govcloud -g -t <token> --ServerName <Server Name>
    
    For example: EnterpriseWorkloadsAgent.exe fs-mssql activate -g -t 32931-228-1762-591132241ce4fb2e14fca792cbf532f4a2359eb0bf1b96f82211373ebea7c23b -n WIN-RFE3
  - For agent versions 7.0.2-537022 and later
    EnterpriseWorkloadsAgent.exe mssql activate govcloud -g -t <token> --ServerName <Server Name>
    
    For example: EnterpriseWorkloadsAgent.exe mssql activate -g -t 32931-228-1762-591132241ce4fb2e14fca792cbf532f4a2359eb0bf1b96f82211373ebea7c23b -n WIN-RFE3
  If you are using an agent older than version 6.0.1-154928, the following command can be used:
```
PhoenixActivate govcloud <activation token> --ServerName <Server Name>
```
- The server name is not case sensitive. You cannot have one server registered as "ABC and another as "abc". An error message will be displayed: Server display name already exists. Cannot register the server with same display name.
If you’re using the Enterprise Workloads agent shortcut to activate the agent, click Copy Token.
Double-click the Enterprise Workloads Agent shortcut on the server where the Enterprise Workloads Agent needs to be activated.
The Enterprise Workloads Agent window is displayed.
In the Enterprise Workloads Agent window, select MS-SQL to activate.
A set of in-built activation checks are run and the result is displayed.

The Agent Activation page for MS-SQL is displayed.
Enter the following details:
1. Activation Token: Paste the copied activation token. This is the token copied from the Register New Server dialog box.
2. Server Name: Enter a unique server name in the current Organization for each workload of the same type. The server name should not contain any special characters
  
  📝 Note
  If you are activating the agent for Druva Public Cloud, do not select the GovCloud check box.
Click Activate.
The backup readiness checks will run to ensure that your system is equipped for successful backup operation.

After activation, the registered server is visible under the Protect > MS-SQL servers > Registered Servers page. The All SQL Resources page displays the instances and availability groups hosted on the server.

📝 Notes:

Server or SQL resources may take some time to appear under Protect > MS-SQL servers, as they are populated once the discovery of SQL databases is done successfully.
Servers registered before 16 September 2024 can also be seen on the File Server > Registered Servers page.

Configure Web proxy

Enterprise Workloads agent connects to the Druva Cloud through the internet. If your network infrastructure uses a Web proxy, configure the Enterprise Workloads agent to use Web proxy to establish a connection with the Druva Cloud. You can configure the Web proxy either from the user interface or command line.

Configure Web proxy using the user interface

This procedure applies only to Windows servers.

Before you begin

Ensure that the Enterprise Workloads agent is running before starting proxy settings.

Procedure

Double-click the Enterprise Workloads Agent application.
In the Agent Activation window, select Configure Web Proxy.
1. Select the My network infrastructure uses a Web proxy check box to enter the details.
  The Web Proxy options are displayed.
2. In the Proxy Type drop-down list, select one of the supported proxy types(http, socks4, socks5). The default selection is http.
3. In the Proxy Server IP Address field, enter a valid IP address of the proxy server.
4. In the Proxy Port field, enter the respective port number.
5. If you want to add authentication to your proxy server, select the Proxy server requires authentication check box and add relevant username and password in their respective fields.
Click Save.
The Web proxy is configured.

Configure Web proxy servers using the command line

Open the command-line interface window.
In the command line interface, change the directory with which the CLI opens to the directory where Enterprise Workloads agent is installed.

📝 Note
If you are using an agent older than version 6.0.1-154928, change directory to C:\Program Files\Druva\Phoenix Agent.
In the command prompt, run the following command to set the Web proxy:
```
EnterpriseWorkloadsAgent.exe web-proxy-config -s -t <proxy_type> -i <ProxyHost_IP>:port -u <Proxy_user> -p <Proxy_password>
```
```
For example: EnterpriseWorkloadsAgent.exe web-proxy-config -s -t http -i 172.34.23.218:80 -u johndoe -p pass23
```
📝 Note
If you are using an agent older than version 6.0.1-154928, the following command can be used:
PhoenixControl.exe set_proxy_details -t proxy_type -i proxy_IP:port -u proxy_user -p proxy_password
(Optional)You can use the following command to fetch the current proxy configuration:
```
EnterpriseWorkloadsAgent.exe web-proxy-config -g
```

Field	Description
Get_web-proxy (-g, --get)	Fetches the current Web proxy configuration for the agent.
Set_web_proxy (-s, --set)	Sets the current Web proxy configuration for the agent.
Proxy_type (-t, --proxy-type string)	Agent supports the following proxy types: http socks4 socks5 📝 Note If you do not provide the type, http is applied by default.
Proxy_IP (-i, --host string)	Valid IP or URL of proxy server.
Port	Respective proxy port number.
Proxy_user (-u, --user string)	Valid proxy user name.
Proxy_password (-p, --pass string)	Valid proxy password.

The Web proxy is configured successfully.

📝 Note
Druva only supports basic authentication with Web proxy.

Additional information

The Threat Management Gateway (TMG) drops IDLE connections after defined timeout duration, due to which the agent does an aggressive retry with the server.

📝 Note
In TMG application, it is recommended to set connection timeout value to 5 minutes.
- The configuration file path for Enterprise Workloads agent and Cache Server are as follows:
  
  For Windows agent: C:\ProgramData\Phoenix\Phoenix.cfg
  or C:\ProgramData\Druva\EnterpriseWorkloads\mssql (for agent version 7.0.0-455423 or later)
If the proxy details setting fails, ping the proxy-server IP from the same machine and check for proxy_user and proxy_password.

Steps to delete a Web proxy once it is set up successfully

You can delete the successful set up Web proxy in the following three ways.

Using the user interface

This applies only to Windows Servers.

Clear the My network infrastructure uses a Web proxy check box.
Click Save.

Using the command line

Open the command line interface window.
In the command prompt, run the following command on the Windows server to remove the Web proxy: EnterpriseWorkloadsAgent.exe web-proxy-config -r or EnterpriseWorkloadsAgent.exe web-proxy-config –remove
In the terminal, run the following command in the Linux server to remove the Web proxy: EnterpriseWorkloadsAgent web-proxy-config -r or EnterpriseWorkloadsAgent web-proxy-config --remove

📝 Note
Enter -r or –remove command to remove the Web proxy.

Updating the configuration file

❗ Important

This section is not applicable for agent versions 7.0.0 and later.

Log in to the required server.
Stop the EnterpriseWorkloads agent Services.
Open the Phoenix.cfg with notepad and remove the below entries:
- PROXY_USER
- PROXY_SERVER
- PROXY_TYPE
- PROXY_PASSWD2
Set "USE_PROXY = False" in the same file. (Only values in a double quote)
Save the Phoenix.cfg file.
Start the EnterpriseWorkloads Agent Services.

📝 Note
If you are using an agent older than version 6.0.1-154928, navigate to :C:\ProgramData\Phoenix\<WorkloadName> and copy the Phoenix.cfg file.