Enterprise Workloads agent logs and configuration details
Updated over a week ago

Enterprise Workloads Editions: βœ… Business | βœ… Enterprise | βœ… Elite

This topic contains information about the Enterprise Workloads agent configuration details, metadata, and log files.

Enterprise Workloads agent log files

The Enterprise Workloads agent log files contain details of backups that the Enterprise Workloads agent performs. After every backup, a new log file is created in the Phoenix<YYYY/MM/DD>-<timestamp>.log format. If Enterprise Workloads agent does not function as expected, you can share these log files with the Druva Support team.


πŸ“ Note
​Druva retains logs for the last 32 agent activities on each server.


Log location on Hyper-V hosts

You can find the Enterprise Workloads agent log files at the following locations:

  • Windows 2012 Server
    ​For agent version prior to 7.0.0
    ​C:\ProgramData\Phoenix\HYPERV\logs
    ​
    ​For agent version 7.0.0 and later

    • C:\ProgramData\Druva\EnterpriseWorkloads\logs\controlservice\ControlService.log

    • C:\ProgramData\Druva\EnterpriseWorkloads\logs\hyperv\hyperv.log
      ​

  • Log path

    • Base log path:
      ​C:\ProgramData\Druva\EnterpriseWorkloads\logs

    • Backup Job log path: C:\ProgramData\Druva\EnterpriseWorkloads\logs\hyperv\backup

    • Restore Job log path: C:\ProgramData\Druva\EnterpriseWorkloads\logs\hyperv\restore


πŸ“ Note
​On Windows servers, Enterprise Workloads agent writes all logs to:
​For agent version prior to 7.0.0

C:\Documents and Settings\All Users\Application Data\Phoenix.
​
​For agent version 7.0.0 and later

  • C:\ProgramData\Druva\EnterpriseWorkloads\logs\controlservice\ControlService.log

  • C:\ProgramData\Druva\EnterpriseWorkloads\logs\hyperv\hyperv.log

  • C:\ProgramData\Druva\EnterpriseWorkloads\logs\hyperv\hyperv_agent.log


Enterprise Workloads agent configuration details

The Phoenix.cfg (for agent version prior to 7.0.0) / Config.yaml (for agent version 7.0.0 and later) file contains the configuration details that Enterprise Workloads agents require to communicate with Druva Cloud.


πŸ“ Note
​We recommend that you do not modify Phoenix.cfg (for agent version prior to 7.0.0) / Config.yaml (for agent version 7.0.0 and later) except when required. In scenarios where you must modify these configuration files, contact the Druva Support team for assistance.


Configuration details on Hyper-V servers

You can find the Enterprise Workloads agent configuration details at the following locations:

  • Windows 2012 Server
    ​For agent version prior to 7.0.0
    ​C:\ProgramData\Phoenix\HYPERV
    ​
    ​For agent version 7.0.0 and later

    • C:\ProgramData\Druva\EnterpriseWorkloads\Config.yaml

    • C:\ProgramData\Druva\EnterpriseWorkloads\hyperv\HyperVConfig.yaml

    • C:\ProgramData\Druva\EnterpriseWorkloads

Enterprise Workloads agent services

On Windows servers, Enterprise Workloads agent Client Service manages backups and restores. The PhoenixCPH service on Windows servers ensures that the Enterprise Workloads agent Client Service is running.


πŸ“ Note
​If Enterprise Workloads agent stops working, PhoenixCPH (Windows) starts Enterprise Workloads agent.


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