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Update the name or email address of a user
Updated over a week ago

License editions: To understand the applicable license editions, see Plans & Pricing.


An administrator can anytime update the name or the email address associated with a user in inSync.

❗ Important

After updating the email address of a user, administrator must also reset the password for that user. If the password is not reset, the user cannot access the inSync Web or reactivate the inSync Client by using a different account. For more information, see Reset the password for a user.


To update the name or email address of a user,

  1. On the inSync Management Console menu bar, click Users.

  2. Click on a Name to view that user's details.

  3. Under the Details tab, in the Summary area, click Edit.

  4. On the Edit User window, update the Email address and/or the Name of the user as per your requirement.

  5. Click Save.

If you have updated the email address, ensure you reset the password of the user. See Reset the password for a user for instructions.

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