Sync users
Updated over a week ago

The last sync time is displayed with the Azure AD header. You can rely on the auto-sync, or trigger an on-demand sync.

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Auto-sync users

When you create an Azure AD mapping, inSync scans your Azure AD and performs the following actions:

  • Imports any new user added to Azure AD which matches the Azure AD mapping criteria and creates a new user in inSync. Auto-import of users is by default configured while creating the Azure AD mapping.

  • Updates user details of users managed using Azure AD.


📝 Note

User imports are processed on a scheduled basis. After being added to Azure AD, users will be imported within 24 hours. If some users are not imported in the current schedule, they will be imported in the next schedule.


Sync users on-demand

  1. On the inSync Management Console, click Users > User Provisioning.

  2. On the Azure AD Deployment page, click the three dot menu and then click Sync Users.


📝 Note

On-demand, sync will not begin if already another sync is in progress.


Syncing user with domain changes

After an synchronization with the IDP, the Druva database is updated with the latest user information, including email addresses, User Principal Names (UPNs), and other relevant details sourced from IDP. This synchronization process ensures that incremental backups for Exchange Online users continue to function correctly, even if their domain affiliations change, preventing backup failures due to such changes.


📝 Note

  1. If a domain or username is changed for a user account, but a new account with the same name as the previously changed one is created before synchronization completes, a data mismatch can occur. This results in the new user’s data being backed up in the latest snapshot, while the old user’s data remains in previous snapshots, leading to data from both users being present across different snapshots.

  2. This solution targets the Exchange Online Graph client API and does not cover the legacy APIs.


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