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Overview
An administrator can anytime update the name or the email address associated with a user in inSync.
❗ Important
After updating a user's email address, the administrator must also reset the password for that user. If the password is not reset, the user cannot access the inSync Web or reactivate the inSync Client using a different account. For more information, see Reset the password for a user.
Procedure
To update the name or email address of a user:
From the Endpoints console, go to Users.
Click on a Name to view that user's details.
Under the Details tab, in the Summary area, click Edit.
On the Edit User window, update the Email address and/or the Name of the user as per your requirement.
Click Save.
If you have updated the email address, ensure you reset the password of the user. See Reset the password for a user for instructions.
📝 Note:
If you have added users to inSync manually or through API, these users will automatically sync with your Active Directory/LDAP environment if the user email ID exists in your AD/LDAP directory and matches any existing AD/LDAP mapping rules.
The user name and the GUID value are updated automatically according to the AD/LDAP directory.