Problem description
The error occurs when the NAS resource cannot retrieve credentials from the cloud because the device credentials are missing or incorrectly configured.
Error messages and resolution
Error Number: JOB ID Error 65535. "Failed to fetch the NAS resource credentials from cloud" Error="Failed to list credentials"
Error Description: Failed to fetch the NAS resource credentials from cloud
Error in Logs:
level=error ts=2025-10-29T16:35:02.7232123Z filename=backup.go:302 method=fetchNASCredentials message="Failed to fetch the NAS resource credentials from cloud" Error="Failed to list credentials" stack="goroutine 1 [running]:\nruntime/debug.Stack()\n\truntime/debug/stack.go:24 +0x65\ngit.druva.org/phoenixdev/falcon/pkg/logger.(*fileLogger).Error(0xc000075540, {0xc000414d80?, 0xc0006b5e00?, 0xc000934340?})\n\tgit.druva.org/phoenixdev/falcon@v0.3.43/pkg/logger/file_logger.go:211 +0x4e\ngit.druva.org/phoenixdev/nas-client/backup/agent.
Solution:
1. Set correct Device Credentials with following:
username:Azure\StorageAccount
password: <storage-account-key>
2. Then update Azure File Share configured in Druva to use Device Credentials