License Editions: For license details, see Plans & Pricing.
This article explains how to monitor, review, and manage Microsoft Teams Chat backup and restore activities in the Druva Cloud Platform. It includes procedures for viewing live jobs, reviewing completed jobs, and managing snapshots and backups.
Last Backup
The Last Backups tab provides a history of all completed Teams Chat backup jobs.
This tab lists all completed Microsoft Teams Chat backup jobs.
Procedure
Sign in to the Druva Cloud Platform console.
Navigate to Microsoft 365 > Jobs.
Select the Last Backups tab.
Add the Teams Chat workload filter.
Information Displayed
For each completed backup, the system shows:
Workload – MS Teams Chat.
User – User name.
Email – User’s email ID.
Last Completed Backup – Time of last successful backup.
Backup Data – Size of the backup dataset.
Last Backup Status – (e.g., Backed Up Successfully, Failed).
Status Details – Additional diagnostics such as error codes.
Detailed Backup Job View
Select a Job ID to display the following details for a backup job:
Summary
Name – User whose data was backed up.
Email – Email address of the backed-up user.
Activity Type – Type of backup run (manual or scheduled).
Status – Overall result of the backup job.
Status Details – Additional information about the backup status, if any.
Administrator – Admin who initiated the backup (if applicable).
Start Time – Date and time when the backup started.
End Time – Date and time when the backup completed.
Details
Total Backup Data – Total size of data backed up in this run.
Total Messages Backed Up – Total messages successfully backed up.
📝NOTE:
Total Messages Backed Up indicates the total number of message copies stored by the system. This value does not represent the number of unique messages currently present in a chat. Each time a message is edited, the edited version is backed up as a new message and added to the total count. Deleting a message does not reduce this number.
This metric reflects the cumulative count of all message copies backed up across protected users. If the same chat message is backed up for multiple participants, it is counted once for each participant.
New Messages Added – Number of new messages captured in this backup.
Messages Updated – Number of previously backed-up messages that were updated.
Messages Deleted – Number of messages detected as deleted at the source.
Messages Missed – Number of messages that could not be backed up.
Restore Activities
The Restores tab provides a history of all completed Teams Chat restore jobs.
This tab lists all completed Teams Chat restore jobs.
Procedure
Sign in to the Druva Cloud Platform console.
Navigate to Microsoft 365 > Jobs.
Select the Restores tab.
Add the Teams Chat workload filter.
Information Displayed
Each completed restore job shows:
Job ID – Unique restore identifier.
Workload – MS Teams Chat.
User – User name.
Start Time – When the restore began.
Mode – Administrator or Endpoint User.
Data Restored – Amount of restored data.
Items Restored – Number of restored messages.
Status – (e.g., Restore Successful, Failed).
Detailed Restore Job View
Select a Job ID to display the following details for a restore job:
Summary
Status – Indicates whether the restore job completed successfully or failed.
Type – Specifies the job operation type.
Start Time – Date and time when the restore job started.
End Time – Date and time when the restore job is completed.
User – The source user whose data was restored.
Email – Email address of the source user.
Workload – Workload from which the data was restored (for example, Teams Chat).
Profile – Backup profile associated with the job.
Mode – Indicates who initiated the restore.
Destination User – User account where the restored data is delivered.
Destination Folder – OneDrive folder where restored data (HTML file) is placed.
Details
Total Data Restored – Size of data restored by the job.
Total Messages Restored –Total number of messages successfully restored.
Total Messages Skipped– Number of messages that were skipped.
Messages Failed – Number of messages that could not be restored.
Live Activities
Live Activities are all ongoing Teams Chat backup or restore jobs shown in real time.
Use this tab to confirm job progress, verify current status, and identify tasks that may require intervention.
Procedure
Sign in to the Druva Cloud Platform console.
Navigate to Microsoft 365 > Jobs.
Select the Live Activities tab.
Apply the Teams Chat workload filter.
Information Displayed
Each live job shows:
Name – User name.
Email – User’s email ID.
Profile – Assigned Druva profile.
Activity Type – Backup or Restore.
Start Time – When the job began.
Status – Current state (for example, Ongoing, Pending).
Alerts
Alerts notify administrators about specific Teams Chat events. For more information: See Alerts.
Supported Alert Types
You can enable alerts for the following triggers:
Warnings: Teams Chat Backup Failed
Notification: Teams Chat Restore Status
Procedure
Click the bell icon in the top menu.
The Active Alerts tab opens.Select the Settings and Subscriptions tab.
Choose an alert and click Edit.
In Send email notifications to, select administrator recipients.
Server administrators receive SaaS Apps alerts by default.
Click Save.
Audit Trails
The Audit Trails page displays details about the activities performed by users and administrators.
Steps to view audit trails:
Go to Audit Trails on the Top navigation bar.
Navigate to the Admin Audit Trail.
In Activity Type, select Teams Chat to filter relevant records.
Enable or disable Teams Chat backup
You can enable or disable Teams Chat backups for a user using the following steps.
Procedure
Sign in to the Druva Cloud Platform console.
Navigate to Microsoft 365 > Teams Chat.
Select the target user.
Open the More (three dots) menu.
Choose Enable or Disable.
Confirm the action when prompted.
Delete Snapshots
Snapshot deletion is not supported for Microsoft Teams Chat data..
Delete Teams Chat Backup for User(s)
Constraints
Deleting user(s) from Teams Chat backup; stops all active backup, restore, and download tasks.
You cannot delete backups for Data Lock–enabled profiles: See Data Lock.
Deletion is temporary until the rollback window expires: See Rollback Actions
Procedure
Sign in to the Druva Cloud Platform console.
Navigate to Microsoft 365 > Teams Chat.
Select the user.
Open the More (three dots) menu and choose Delete.
Enter a deletion reason (10–150 characters, mandatory).
Click Delete.
❗ Important
To use Rollback Actions, you need the Security Essentials license. Contact Support to obtain the license. Currently, this feature is available only for Druva Public Cloud customers.
Rollback Considerations:
Rollback is blocked in the following situations:
User or Profile Already Deleted: You must roll back the user or profile before rolling back Teams Chat.
Profile Changed After Backup: Reassign the original profile before initiating rollback.
License Limit Reached: Additional licenses may be required before rollback is allowed.