Overview
Druva Cloud Backup for Dynamics 365 enables backup and restore capabilities for Dynamics CRM organizations, specifically supporting Sales and Customer Service applications. It offers a comprehensive solution to back up all custom, activity, and system entities within your organization.
Key Features
Selective Entity Backup: Back up specific entities in a separate backup job for greater flexibility.
Complete Entity Backup: Back up all entities, records, and metadata, ensuring complete data protection.
Metadata Backup: Preserve critical metadata, including:
Entities
Attributes
Relationships
Option Sets
Option
Unsupported Entities for Change Tracking
Some entities can't be enabled for change tracking. To see which entities can't be enabled for change tracking, use this Web API query:
GET {Organization_URI}/api/data/v9.2/EntityDefinitions?$select=SchemaName,ChangeTrackingEnabled&$filter=ChangeTrackingEnabled eq false and CanChangeTrackingBeEnabled/Value eq false
In addition to the entities retrieved from the API above, the following are additional entities for which change tracking (delta) is not supported.
Logical name |
actioncardusersettingsset |
cascadegrantrevokeaccessrecordstrackers |
cascadegrantrevokeaccessversiontrackers |
childincidentcounts |
emailsignatures |
entityindexes |
exchangesyncidmappings |
importmaps |
indexattributes |
msdyn_appconfiguration_systemuserset |
msdyn_connectordatasource_environmentv |
msdyn_connectordatasource_environmentvaset |
owners |
processsessions |
RevokeInheritedAccessRecordsTracker |
serviceplancustomcontrolset |
sharepointdocuments |
userentityinstancedataset |
userentityuisettingsset |
userqueries |
userqueryvisualizations |
Unsupported Entities Due to Microsoft Dynamics 365 API Limitations
Certain entities are not supported for backup due to limitations in the Microsoft Dynamics 365 API. These restrictions are inherent to the API and beyond Druva’s control. This section lists entities within Microsoft Dataverse that do not support change tracking. The following is a list of entities that cannot be backed up:
Logical name |
actioncardusersettingsset |
aipluginoperationresponsetemplates |
aiplugintitles |
aiskillconfigs |
applicationusers |
appnotifications |
botcomponentcollections |
bulkarchiveconfigs |
cards |
cascadegrantrevokeaccessrecordstrackers |
cascadegrantrevokeaccessversiontrackers |
childincidentcounts |
connectioninstances |
credentials |
duplicateruleconditions |
duplicaterules |
emailsignatures |
entityindexes |
entityrecordfilters |
environmentvariabledefinitions |
environmentvariablevalues |
exchangesyncidmappings |
featurecontrolsettings |
flowcredentialapplications |
flowlogs |
fxexpressions |
importmaps |
indexattributes |
keyvaultreferences |
managedidentities |
msdyn_agentcopilotsettings |
msdyn_analyticsadminsettings |
msdyn_analyticsforcs |
msdyn_appconfiguration_systemuserset |
msdyn_appconfigurations |
msdyn_appcopilotconfigurations |
msdyn_applicationextensions |
msdyn_applicationtabtemplates |
msdyn_appprofilerolemappings |
msdyn_autonomouscasecreationrules |
msdyn_casefollowupandclosureconfigurations |
msdyn_channeldefinitionlocales |
msdyn_channeldefinitions |
msdyn_channelmessageparts |
msdyn_channelproviders |
msdyn_connectordatasource_environmentv |
msdyn_connectordatasource_environmentvaset |
msdyn_consumingapplications |
msdyn_contactsuggestionrules |
msdyn_contactsuggestionrulesets |
msdyn_conversationsummarysettings |
msdyn_copilotcaseformfillsettings |
msdyn_copilotsummarizationsettings |
msdyn_dataanalyticsdatasets |
msdyn_dataanalyticsreports |
msdyn_dataanalyticsworkspaces |
msdyn_dataflow_datalakefolders |
msdyn_dataflowconnectionreferences |
msdyn_dataflows |
msdyn_dataflowtemplates |
msdyn_dmsrequests |
msdyn_dmsrequeststatuses |
msdyn_effortpredictionresults |
msdyn_entityattributepredictionrules |
msdyn_entitylinkchatconfigurations |
msdyn_forecastsettingsandsummaries |
msdyn_formmappings |
msdyn_functions |
msdyn_helppages |
msdyn_inboxcardconfigurations |
msdyn_inboxentityconfigs |
msdyn_intentattributes |
msdyn_intentattributesets |
msdyn_intentconfigs |
msdyn_intentfamilies |
msdyn_intentgroupconditions |
msdyn_intentsolution_mappingconfigurations |
msdyn_intentsolutionmaps |
msdyn_knowledgemanagementsettings |
msdyn_knowledgesearchfilters |
msdyn_mobileapps |
msdyn_notificationfields |
msdyn_notificationtemplates |
msdyn_paneconfigurations |
msdyn_panetabconfigurations |
msdyn_panetoolconfigurations |
msdyn_preferredagentcustomeridentities |
msdyn_preferredagentroutedentities |
msdyn_productivityactioninputparameters |
msdyn_productivityactionoutputparameters |
msdyn_productivityagentscripts |
msdyn_productivityagentscriptsteps |
msdyn_productivitymacroactiontemplates |
msdyn_productivitymacroconnectors |
msdyn_productivitymacrosolutionconfigurations |
msdyn_productivityparameterdefinitions |
msdyn_salestags |
msdyn_schedules |
msdyn_sequences |
msdyn_sessiontemplates |
msdyn_slakpis |
msdyn_smartassistconfigs |
msdyn_swarmparticipantrules |
msdyn_swarmroles |
msdyn_swarmtemplates |
msdyn_templateparameters |
msdyn_templaterulesets |
msdyn_tours |
msdyn_urnotificationtemplates |
msdynmkt_catalogeventstatusconfigurations |
msdynmkt_eventparametermetadataset |
msdynmkt_featureconfigurations |
owners |
plugins |
powerbidatasets |
powerbimashupparameters |
powerbireports |
powerfxrules |
powerpageslogs |
powerpagessiteaifeedbacks |
privilegesremovalsettings |
processsessions |
recordfilters |
reportparameters |
roleeditorlayouts |
serviceplancustomcontrolset |
serviceplanmappings |
serviceplans |
sharedlinksettings |
sharepointdocuments |
solutioncomponentattributeconfigurations |
solutioncomponentbatchconfigurations |
solutioncomponentconfigurations |
solutioncomponentrelationshipconfigurations |
synapsedatabases |
synapselinkprofileentities |
synapselinkprofiles |
synapselinkschedules |
userentityinstancedataset |
userentityuisettingsset |
userqueries |
userqueryvisualizations |
For a comprehensive list of unsupported entities, please refer to the article Microsoft Dynamics 365 Unsupported Entities. You will need to log in to the console to access this information.