Problem description
The virtual machine backup fails with the following INTERNAL65535 error:
AttributeError: 'NoneType' object has no attribute 'product'
Cause
This issue occurs if the Networking attribute of the ESXi host is assigned with a null value as shown in the following screenshot:
Traceback
Download Job logs. Refer to the Logs article.
Extract the logs and navigate to the
Phoenix <YYYY/MM/DD>-<timestamp>.log
file and check for the following traceback in the logs.
[2020-08-02 01:07:08,215] [ERROR] Error during backup [2020-08-02 01:07:08,216] [ERROR] Error <type 'exceptions.AttributeError'>:'NoneType' object has no attribute 'product'. Traceback -Traceback (most recent call last): File "agents/vmware/vmwareAgent.py", line 3572, in process_backup_start File "agents/vmware/vmwareAgent.py", line 2774, in init_backup File "agents/vmware/vmwareUtils.py", line 8, in get_vm_esxi_version AttributeError: 'NoneType' object has no attribute 'product'
Resolution
Assign a valid value to the Networking field on the ESXi host so that the backup proxy can communicate with the ESXi host.