Overview
This article describes how to gather debug logs when the first backup proxy deployment fails using the first proxy deployer tool. This article describes manual and auto-generated logs collection. You can then share these debug logs with support.
Procedure title
Auto-generated logs collection
In the Druva Proxy Deployer utility, click Download Logs to download the proxy deployer logs.
You will see a message
Logs downloaded successfully to the downloads folder on your computer
when the download is complete. The Downloads folder is the default download location when you click Download Logs.
Navigate to the Downloads folder. You will see a zipped log with the name in the format
DruvaProxyDeployerLogs.Timestamp.log
The timestamp helps you determine the point in time when you downloaded the logs.
Manual log collection
If you are unable to download the logs using the Proxy Deployer Utility, navigate to the
C:\Users\<Username>\AppData\Local\Tempfolder. The folder location is highlighted in the image below.
Note: You may have changed the location if the default location was low on free disk space.
Navigate to
C:\Users\<Username>\AppData\Local\Temp\ProxyDeploy\<Number>\Logs
folder. For example, folder
21260
contains the logs as illustrated below.
Zip these logs and share them with support.