Client Devices
Updated over a week ago


This article lists the frequently asked questions related to Client devices.

Can we change the device name manually?

inSync picks up the device name when the client is activated. Device name cannot be changed from inSync.

For example:

Hostname: win7-tier2

Device name on inSync will be win7-tier2.

device name.png

A device is added and the name is incremented by 1. What did I do?

When an inSync user (already has a device activated) tries to reactivate the same client on the machine, it provides two options - Add a new device or Replace an existing one. When a user chooses the option to Add as a New Device the device, the name will be the same as hostname with an incremented value of 1. It means there are now two devices for the same user.

name increments by 1.png

For example:

Hostname: win7-tier2

The first device name will be win7-tier21.

The second device name will be incremented by 1 and will look like win7-tier22.

The third device name will be incremented by 1 and will look like win7-tier23 and so on.

What happens if the hostname of the system is changed?

If the hostname is changed post inSync client activation, it will not change the device name and the device name will reflect the same as the previous hostname.

When does inSync update the device name after the hostname of the device changes?

The device name will be updated once the user or admin reactivates the inSync client manually or by using an integrated mass deployment script.

For example:

Old Computer Name (Host name): win7-tier2

Old Device Name: win7-tier2


Post Client reactivation the hostname will reflect as DDNSLL.

Hostname changed to DDNSLL.

Device Name: Win7-tier2 will be replaced by DDNSLL on inSync.

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