Overview
This article applies to inSync Cloud. If a user's Cloud App account was deleted, inSync Management Console cannot add the same account back for the same user to perform backups. This procedure describes the alternative method to configure such a Cloud App account again for the same user.
📝 Note
Since the old CloudApps account was deleted, the old backup data is lost and cannot be recovered. Recreating the CloudApps account will result in a first full backup.
Add a deleted Cloud App account for backup
Before you begin
Ensure the Cloud App is enabled.
inSync user's email address must match the address registered with the Cloud App
Procedure-1
Identify the inSync user for whom the Cloud App account was deleted.
Move the inSync user to a different profile in which Cloud Apps is enabled.
This will automatically add the Cloud Apps account for the user.Verify whether backups are running.
Procedure-2
Identify the inSync user for whom the Cloud App account was deleted.
Go to the user's inSync profile Cloud Apps >Edit > Backup Cloud Apps.
Clear the Cloud App checkbox which has been deleted for the user and click Save.
Enable the cloud app disabled in step 2 to add the cloud app deviecs for the user. This automatically adds the cloud apps account for the user.
The action suggested in step 2 does not remove the cloud Apps for other users. However, it would be temporarily disabled and backups would not happen, unless you enable the Cloud Apps again.