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Disable, enable or delete a user device

Updated over a week ago

License editions: To understand the applicable license editions, see Plans & Pricing.

Difference between disable and delete

The following table lists the difference between disable and delete.

Disable

Disabling a device stops data backup from that device. inSync Cloud retains data that was previously backed up.

📝 Note

  • The most recent snapshot of a device cannot be deleted as long as the User/Device exists in the inSync Management Console, regardless the Device is marked as disabled.

  • The user device is disabled if:

  1. The Administrator disables the device manually through Device Page.

  2. The Administrator disables the device through API.

  3. User is marked as Preserved, the device gets disabled automatically.

  4. Device is Decommissioned through Data Loss Prevention service, the device gets disabled automatically.

Delete

Deleting a device removes the device from the device list. Data backup from the deleted device is stopped. It also deletes all backup data of that device from the storage. If a device is deleted, the data on the device cannot be restored.

📝 Note
​If the device you are deleting is the last device of the user, then the user license state is changed to unlicensed on the User Details page.

Disable devices

To disable devices

  1. On the Endpoints console, click Devices.

  2. Select the devices that you want to disable.

  3. Click Disable.

❗Note

When you disable a device, the data backup for the disabled device stops, and the user can no longer restore data to that device. The data of a disabled device is available in inSync and can be restored to different devices belonging to the same user, either by the user or an administrator.

Enable devices

Enabling a device resumes data backup from the device to inSync Cloud.

To enable devices:

  1. On the Endpoints console, click Devices.

  2. Select the devices that you want to enable.

  3. Click Enable.

📝 Note

  • ​When you enable a device, the inSync Client can take up to 30 minutes to perform the manual backup, scheduled backup, restore, auto-upgrade, decommission, and sync operations.

  • Whenever a device is enabled, the timestamp in the last connected field under the Device Details section will get updated with the enabled date and time.

Delete devices

This action deletes devices from the device list of Druva Console. As a result, irrespective of the inSync Client versions installed:

  • inSync stops data backup from the deleted devices immediately after the device is deleted.

  • inSync immediately deletes all the backup data of the deleted device. Thus, you cannot restore data to the deleted device.

However, inSync Client 5.8 and earlier behave differently from that of inSync Client 5.9 when devices running the respective clients are deleted from the Druva Console.

The following table lists the difference in behavior between inSync Client version 5.8 and earlier, against those running 5.9 and later, when a device is deleted.

inSync Client

Client behavior

5.8 and earlier

When you delete devices running inSync Client 5.8 and earlier from the Druva Console, users will observe the inSync Client in a permanently disabled state.

📝 Note
​To clean the configuration files from the deleted devices, run a cleanup script on the deleted devices with the mass deployment tool used in your environment.

5.9 and later

When you delete devices running inSync Client 5.9 from inSync Management Console, users will observe inSync Client in a disabled state for the next 30 days. After 30 days, users will be automatically logged out of inSync Client.

📝 Note
​The configuration files on the deleted devices are also automatically deleted after 30 days.

To delete devices:

  1. From the Endpoints dashboard, go to the Devices page.

  2. Select the devices that you want to delete.

  3. Click Delete.

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