Enterprise Workloads Editions: β Business | β Enterprise | β Elite
CheckEngine1
Error Message: Internal Error
Error Description: This error can occur if we encountered some internal issue.
Error Solution: Contact Support.
CheckEngine7
Error Message: Received invalid request
Error Description: HybridWorkloadsCheck received an invalid request for execution.
Error Solution: Make a valid check execution request.
CheckEngine9
Error Message: Check is disabled
Error Description: Check was not run as it was marked as disabled.
CheckEngine10
Error Message: Host connectivity check failed.
Error Description: We were unable to make a connection to the given host due to some issue.
Error Solution: Resolve the connectivity issue. Check whether the Firewall / IP table are blocking the connection to the host.
CheckEngine12
Error Message: Failed to get disk space
Error Description: This error can occur due to some host machine error.
Error Solution: Contact Support.
CheckEngine13
Error Message: IP tables check failed
Error Description: There was an unknown error while parsing the IP table rules.
Error Solution: Contact Support.
CheckEngine14
Error Message: Traffic blocking IP table rules found for host.
Error Description: The local IP table is blocking access to the Cloud.
Error Solution: Ensure that the local IP table does not block access to Cloud allow traffic to *.druva.com.
CheckEngine15
Error Message: Windows firewall check failed
Error Description: This error can occur when there is an unknown error while parsing the Firewall rules.
Error Solution: Contact Support.
CheckEngine16
Error Message: Traffic blocking Windows firewall rules found for host
Error Description: The firewall is blocking access to the Cloud.
Error Solution: Ensure that Firewall does not block access to the Cloud, allow traffic to *.druva.com. For more information, refer to the Best practices for configuring Windows Defender Firewall article.
CheckEngine18
Error Message: Check does not exist
Error Description: This can happen in the case of an invalid check request being made, where the requested check was not found.
Error Solution: Make a valid check request with a valid check identifier.
CheckEngine20
Error Message: Check execution timed out.
Error Description: This error can occur when the check execution exceeded the specified time limit and it was aborted.
Error Solution: Contact Support.
CheckEngine21
Error Message: Not sufficient disk space available on system.
Error Description: The disk space available on the system is not sufficient for the backup job.
Error Solution: Free up the specified storage space on the host machine. Minimum 10 GB space should be available on the host machine for a successful backup job.
CheckEngine22
Error Message: Permission denied
Error Description: The permissions required to execute the check was denied.
Error Solution: Rectify permissions to allow check execution.
CheckEngine23
Error Message: Error on host machine,
Error Description: This is a generic error that will be returned when check execution has failed due to some error returned by the underlying host machine.
Error Solution: Contact Support.
OracleDTC1
Error Message: Failed to check configured directory permissions.
Error Description: An error has occurred while fetching permissions of scripts location.
Error Solution: Contact Support.
OracleDTC2
Error Message: Configured directory current permissions does not match.
Error Description: Configured directory permission must have 755 permissions.
Error Solution: Change scripts directory permissions to 755 permissions.
OracleDTC3
Error Message: Configuration file not present.
Error Description: OracleDTC config file is missing.
Error Solution: Restart the PhoenixOracle service to generate the configuration file.
OracleDTC4
Error Message: Configured scripts directory not present.
Error Description: Provided scripts directory is not present.
Error Solution: Create the scripts directory specified in the config file.
OracleDTC5
Error Message: Permission denied.
Error Description: Insufficient permissions to access the path.
Error Solution: Check the permissions of scripts directory.
OracleDTC6
Error Message: Failed to check OS version for the system
Error Description: An error has occurred while checking the OS version.
Error Solution: Contact Support.
OracleDTC7
Error Message: Unsupported OS
Error Description: Operating system not supported.
Error Solution: Refer to this document to get a list of the supported operating systems.
OracleDTC8
Error Message: Unsupported OS version
Error Description: Operating system version is not supported.
Error Solution: Refer to this document to get a list of the supported versions of the operating systems.
OracleDTC9
Error Message: Failed to check database version.
Error Description: An error has occurred while retrieving the database version.
Error Solution: Contact Support.
OracleDTC10
Error Message: Unsupported DB version.
Error Description: Database version not supported.
Error Solution: Refer to this document to get a list of the supported database versions.
OracleDTC11
Error Message: Oracle Home not found.
Error Description: Failed to fetch oracle home path.
Error Solution: Please check if database entry is present in /etc/oratab or if the oracle instance is running in order to run this check successfully.
OracleDTC12
Error Message: Failed to execute SQL command.
Error Description: Command execution failed while fetching the database version.
Error Solution: Contact Support.
OracleDTC13
Error Message: Failed to check oracle instance presence.
Error Description: An error has occurred while checking the availability of any oracle instances.
Error Solution: Please check if the oracle instance is running in order to run this check successfully.
OracleDTC14
Error Message: Oracle instance not available.
Error Description: There is no instance available for the oracle database.
Error Solution: Oracle Instance must be present in order to run backup and restore successfully.