Overview FAQs
What is TurboTier?
What is TurboTier?
TurboTier is an optional component that stores backups locally up to 30 days to enable quick local restores. The TurboTier then periodically synchronizes this data to the Druva Cloud. Because the Hybrid Workloads agents can communicate with the TurboTier on a local network, the speed of the backups and restores increases significantly. Moreover, administrators can schedule synchronization operations from the TurboTier to the Druva Cloud during the off-peak hours, thus ensuring an optimized utilization of the WAN bandwidth.
What difference will deploying TurboTier make?
What difference will deploying TurboTier make?
The following are the major differences that deploying TurboTier will make in your environment:
Optimized WAN bandwidth consumption: With TurboTier, you do not have to worry about the availability of the WAN bandwidth at your organization for the scheduled server backups. Administrators can schedule synchronization operations from the TurboTier to the Druva Cloud during off-peak hours, thus ensuring an optimized utilization of the WAN bandwidth.
Reduced backup time: Hybrid Workloads agents can back up large volumes of data to the TurboTier through LAN ensuring a significant reduction in the backup time while backing up servers and virtual machines.
Faster restores: You can restore the data residing on the TurboTier during the predefined retention period. It also reduces the demand for the WAN bandwidth.
What extra firewall configuration/ports do I need to open for the TurboTier?
What extra firewall configuration/ports do I need to open for the TurboTier?
For firewall configuration and information on ports, see Firewall, Antivirus and Network Configuration for Druva Enterprise Workloads.
How is the TurboTier priced?
How is the TurboTier priced?
TurboTier does not have any associated cost component. For licensing information, contact Support.
What does the TurboTier license depend on?
What does the TurboTier license depend on?
TurboTier is available free of cost as a part of the Enterprise and Elite Druva license. For more information about the licensing details, refer to Druva Plans and Pricing.
For more information about licensing, contact your account executive or Support.
How long does the TurboTier hold my data?
How long does the TurboTier hold my data?
You can configure the number of days for which you want the TurboTier to hold your data. At the most, you can set a retention period of 30 days for your data. For more information, see Configure TurboTier.
What workloads support TurboTier deployments?
What workloads support TurboTier deployments?
TurboTier supports File Servers, NAS, SQL, Oracle Direct to Cloud (DTC), Hyper-V, Nutanix AHV, and VMware workloads.
File Servers and NAS devices that contain a large number of small files may affect the TurboTier performance because of intensive I/O operations. For other workloads, the backup and restore operations contain extensive block size data that does not impact performance.
What does Unsynced Backup Sets count mean?
What does Unsynced Backup Sets count mean?
The 'Unsynced Backup Sets' count signifies the number of backup sets that have at least one unsynced recovery point on the selected TurboTier (R4 and R3 versions only). This count is updated every 24 hours. This metric is not available for TurboTier R1 devices.
For TurboTier R4 and R3 devices, the count shown reflects only the data from currently attached and eligible backup sets. Some of your backup sets may not be eligible for this due to ongoing foundational upgrades. For more information, Contact Support.
Why can I not see the count of unsynced backup sets even after upgrading to TurboTier R4?
Why can I not see the count of unsynced backup sets even after upgrading to TurboTier R4?
Some of your backup sets may not be eligible for this due to ongoing foundational upgrades. For more information, Contact Support.
Can I restore a recovery point in the Transient state?
Can I restore a recovery point in the Transient state?
Yes, you can restore a recovery point in the Transient state.
Configuration FAQs
Are there any best practices for installing CC on Physical server?
Are there any best practices for installing CC on Physical server?
TurboTier R1 for Linux is an OVA package and cannot be installed on Physical servers currently. For TurboTier R3, it is recommended to use the Debian package for installing on Physical servers running Ubuntu 22.04.
What is the default configuration of TurboTier?
What is the default configuration of TurboTier?
TurboTier R1 for Linux has 1 Disk with LVM volume of 1TB, by default. The TurboTier R4 OVA and QCOW2 packages for Linux have two disks for OS and Data with size 60GB and 1TB, respectively, by default.
What is the OS on the TurboTier OVA image file?
What is the OS on the TurboTier OVA image file?
TurboTier R1 OVA package comes with Ubuntu version 20.0.4. TurboTier R3 OVA package comes with Ubuntu version 22.04.
What is the sizing and setup (number of TurboTier) considerations for the TurboTier?
What is the sizing and setup (number of TurboTier) considerations for the TurboTier?
To ensure that the TurboTier can handle multiple backup and restore requests, you must set an optimum size for the TurboTier. You must also plan for the number of the TurboTier instances that you require at your remote office locations.
The size of TurboTier and the number of TurboTier installations that you require depend on the factors, such as:
The number of resources that you want to back up
The type of data backed up
The size of the backup data including the incremental backups
For more information about deployment considerations, contact Support.
Where can I check the TurboTier usage on the Management Console?
Where can I check the TurboTier usage on the Management Console?
The Cache Used/Allocated field on the TurboTier details page provides the consumed TurboTier storage details.
What are the packages via which TurboTier is offered?
What are the packages via which TurboTier is offered?
TurboTier R4 for Linux is offered as OVA, QCOW2, and .deb packages.
Will Druva notify about the TurboTier storage when the storage is consumed beyond a certain threshold?
Will Druva notify about the TurboTier storage when the storage is consumed beyond a certain threshold?
When the TurboTier storage is consumed, Druva notifies you with the following alerts:
TurboTier Storage Space Low (Usage: >80%)
TurboTier Storage Space Full
What happens if the TurboTier is configured but it is not available when a server triggers backup?
What happens if the TurboTier is configured but it is not available when a server triggers backup?
While configuring TurboTier or editing the TurboTier details, if the Backup to Cloud if unable to backup to Cache option is selected, the Hybrid Workloads agent backs up the data directly to the Druva Cloud. Otherwise, the backup operation fails.
Does the TurboTier disk space become free when the data is synchronized from the TurboTier to the Druva Cloud?
Does the TurboTier disk space become free when the data is synchronized from the TurboTier to the Druva Cloud?
No. The disk space becomes free according to the retention period configured for the mapped backup set.
Can customers increase/decrease compute (RAM, vCPU) or disk size?
Can customers increase/decrease compute (RAM, vCPU) or disk size?
Yes, customers can increase the compute & disk size. TurboTier R1 and R3 for Linux is an OVA package that offers LVM partition the size of which can be increased directly.
What happens if the TurboTier is configured but it is not available when the server triggers the restore operation?
What happens if the TurboTier is configured but it is not available when the server triggers the restore operation?
Consider the following scenarios:
The TurboTier server has completed the synchronization of the data with the Druva Cloud
Druva will try to connect to the TurboTier server to perform the restore. If no connection to the TurboTier server can be established within 10 minutes, Druva will switch back to the Druva Cloud to complete the restoration of the data.
TurboTier has not completed the synchronization of the data with the Druva Cloud:
If the TurboTier is completely down, the restore operation fails.
If the TurboTier and the Druva Cloud are still connected, then the Druva Cloud fetches data from the TurboTier and the data is restored directly from the Druva Cloud.
Can I exclude some of my virtual machines from moving the data to the cloud?
Can I exclude some of my virtual machines from moving the data to the cloud?
No, this functionality is not yet supported by Druva.
Backup and restore FAQs
Will the backup continues to the cloud if the TurboTier storage is full and the Backup to Cloud if unable to backup to Cache option is enabled?
Will the backup continues to the cloud if the TurboTier storage is full and the Backup to Cloud if unable to backup to Cache option is enabled?
Yes, the data backup will continue to the cloud.
My TurboTier decommission is taking a long time, what can I do to make it run quicker?
My TurboTier decommission is taking a long time, what can I do to make it run quicker?
The following are the stages of decommissioning the TurboTier:
Backup sets are unmapped from the TurboTier.
Backups and restores to and from the TurboTier stop.
TurboTier waits for the next scheduled synchronization operation to flush the unsync data from the TurboTier to the Druva Cloud.
Druva removes the data blocks from TurboTier Store.
Druva removes the cache entries from the Management Console and database.
In order to expedite the process, configure the TurboTier synchronization schedule for 24 hours for 7 days and ensure that you select the Max Available Bandwidth in your environment.
Note: The bandwidth is defined in megabits per second.
How can I ensure that all my hot data is present on the TurboTier so that during restore all data is readily available on the TurboTier?
How can I ensure that all my hot data is present on the TurboTier so that during restore all data is readily available on the TurboTier?
While configuring TurboTier or editing the TurboTier details, we recommend that you do not select the Backup to Cloud if unable to backup to Cache option.
Does my backup/restore tasks fail if the TurboTier is decommissioned or it is in decommissioning mode?
Does my backup/restore tasks fail if the TurboTier is decommissioned or it is in decommissioning mode?
When the decommission operation is initialized, the TurboTier first removes the mapping of all the backup sets from the TurboTier and then synchronizes all data to the Druva Cloud. After that, the backup and restore tasks are performed directly from the Druva Cloud.
What happens to the backup job if the connection to the TurboTier is interrupted at the time of the job?
What happens to the backup job if the connection to the TurboTier is interrupted at the time of the job?
If the connection to TurboTier is interrupted at the time of a backup, the Hybrid Workloads agent backs up data directly to the Druva Cloud. Since the deduplication data is available on the Druva Cloud, Hybrid Workloads agent requires a connection to Druva Cloud and TurboTier to restore data. Ensure that the Hybrid Workloads agent can connect to Druva Cloud and TurboTier.
If the connection to TurboTier was interrupted during the backup job, would a restore operation from the associated warm snapshot succeed?
If the connection to TurboTier was interrupted during the backup job, would a restore operation from the associated warm snapshot succeed?
During a TurboTier disconnection, if a few data blocks remain in TurboTier and are not fully transferred/flushed to the Cloud, any attempts to restore a warm snapshot will fail.
What happens if retention period/policy is changed?
What happens if retention period/policy is changed?
If you increase the number of days of retention, say from 5 to 10, we will start retaining the data for days 6-10 incrementally and will subsequently have data for all required 10 days from day 11 onward. However, if this count is reduced from 5 to 3, the excess 2 recovery points will be compacted as per the schedule.
Why was an unscheduled upload job triggered for my VMware virtual machine? Will it have any impact on my scheduled backup jobs?
Why was an unscheduled upload job triggered for my VMware virtual machine? Will it have any impact on my scheduled backup jobs?
The selected recovery point needed scanning for UDA Encryption check, which is why the unscheduled upload job was triggered. If an unscheduled upload is triggered, the scheduled upload job will not be initiated till the unscheduled upload completes.
Why does some of my data take more time to restore?
Why does some of my data take more time to restore?
If you request restore of data for the days for which data is already in cache, it will be quick and seamlessly restored. In case data that has been flushed from the cache to the cloud is required to be restored, the data which is present in the cache will be restored faster and the restore of data from the cloud will take slightly longer.