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Configure the user import or sync frequency
Configure the user import or sync frequency
Updated over a week ago

License editions: To understand the applicable license editions, see Plans & Pricing.


inSync enables inSync administrators to configure the interval at which inSync must query your Active Directory (AD) or LDAP for these automatic updates. By default, the period is set to 24 hours.

inSync administrators can configure inSync to:


To configure the synchronization interval,

  1. On the inSync Management Console, click Users > User provisioning. The User Provisioning page appears.

  2. In the summary section, click the three-dot menu and then click Edit.

  3. In the Auto sync interval box, type the interval in hours, at which time inSync must query your AD/LDAP to schedule an automatic update.

  4. Click Save.

The new auto-sync interval is applicable after 30 minutes. inSync then automatically triggers a scan to query your Active Directory (AD) or LDAP and performs the applicable automatic updates.

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