License editions: To understand the applicable license editions, see Plans & Pricing.
Overview
An inSync Cloud administrator can restore OneDrive data to the following locations using the inSync Management Console:
To the same user's account from where the data was backed up.
User's desktop or to a custom location on the user's device. If the user has multiple devices, you can choose the device on which you want to restore the OneDrive data.
Different user's account.
An inSync end user can restore OneDrive data using the inSync Web.
📝 Note
You cannot restore Microsoft 365 data to a mobile device.
When attempting to restore a OneDrive backup for a preserved user, you may encounter the error: "Admin has disabled the device." To resolve this, you must first activate (enable) the user before proceeding with the restoration. Once the restoration is successfully completed, you can return the user to a preserved state.
For detailed instructions on how to activate a user, see activate user.Administrator will be able to see the snapshots of OneDrive devices in UTC time zone.
Procedure
On the inSync Management Console menu bar, click Users.
Click the user name of the user whose data you want to restore.
Click the Backups tab and select the snapshot which you want to restore.
📝 Note
The quarantined snapshot is marked with a locker icon, and the latest unquarantined (clean) snapshot is marked with the exclamation mark icon that you cannot delete. For more information, see Ransomware Recovery for M365.
4. Click Restore Data and select OneDrive data source.
5. In the Snapshot Viewer window, select the snapshot which you want to restore and click Restore.
6. On the Restore Data window, select the snapshot from which you want to restore.
📝 Note
The quarantined snapshot is marked with a red dot icon and you cannot restore or download data from the quarantined snapshot.
7. Select the files or folders that you want to restore, and click Restore. The Restore OneDrive window appears.
📝 Note
When restoring data to a device, you cannot restore files with the same names simultaneously.
Alternatively, you can use Search to search for files that you want to restore.
8. On the Restore OneDrive window, provide details for the following:
Field | Action |
Restore to | From the drop-down list, select the restore location. You can restore the data either to the same user's account or a different user's account or any device owned by the user. |
Restore to Location | ❗ Important
You can restore data to a desktop or custom location only if Devices is enabled for your account.
If you want to restore data to a desktop, click Desktop.
If you want to restore data to a custom location, click Custom Location.
📝 Note
This field is displayed only if you choose to restore the data to a device.
|
Specify custom location | If you want to restore data to a custom location, enter the location in the Specify custom location box.
📝 Note
This field is displayed only if you choose to restore the data to a device.
|
Restore Options | Select how you want to restore the data. The following options are available:
📝 Note
This field is displayed only if you choose to restore the data to the same user's account.
|
Retain share settings | Select if you want to retain the file sharing settings for selected data. By default, inSync does not retain the sharing settings during OneDrive data restore.
📝 Note
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Select user | Start typing the name of the user and inSync will auto-suggest usernames. Select the required username. inSync creates a new inSync-restore-<date stamp>-<time stamp> folder and restores the selected data to this folder.
📝 Note
This field is displayed only if you choose to restore the data to a different user's account.
|
9. Click OK.
View restore details
After the restore operation is complete, click View Details to view the restore details. For example, the state of restore, number of files restored, and the number of files missed.